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The differences between project support specialists and support leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a project support specialist and a support lead. Additionally, a support lead has an average salary of $86,816, which is higher than the $42,465 average annual salary of a project support specialist.
The top three skills for a project support specialist include project support, project management and logistics. The most important skills for a support lead are customer service, cash management, and POS.
| Project Support Specialist | Support Lead | |
| Yearly salary | $42,465 | $86,816 |
| Hourly rate | $20.42 | $41.74 |
| Growth rate | 10% | 10% |
| Number of jobs | 118,641 | 98,872 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 58% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Project support specialists offer project management assistance to project managers in companies. The specialists work along with the staff members to supervise the assigned projects by an organization. They determine and rectify possible problems within projects and may also take responsibility for employee training and development to perform designated tasks. It is part of their duties to handle all manner of technical requests. Also, they can be employed as a technical support specialist.
A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.
Project support specialists and support leads have different pay scales, as shown below.
| Project Support Specialist | Support Lead | |
| Average salary | $42,465 | $86,816 |
| Salary range | Between $24,000 And $74,000 | Between $63,000 And $118,000 |
| Highest paying City | East Brunswick, NJ | San Francisco, CA |
| Highest paying state | New Jersey | California |
| Best paying company | Southern California Edison | Apple |
| Best paying industry | Pharmaceutical | - |
There are a few differences between a project support specialist and a support lead in terms of educational background:
| Project Support Specialist | Support Lead | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between project support specialists' and support leads' demographics:
| Project Support Specialist | Support Lead | |
| Average age | 42 | 42 |
| Gender ratio | Male, 33.1% Female, 66.9% | Male, 52.3% Female, 47.7% |
| Race ratio | Black or African American, 13.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |