Registration representative vs patient liaison

The differences between registration representatives and patient liaisons can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a registration representative and a patient liaison. Additionally, a registration representative has an average salary of $34,021, which is higher than the $32,314 average annual salary of a patient liaison.

The top three skills for a registration representative include patients, medical terminology and patient care. The most important skills for a patient liaison are patients, customer service, and medical terminology.

Registration representative vs patient liaison overview

	Registration Representative	Patient Liaison
Yearly salary	$34,021	$32,314
Hourly rate	$16.36	$15.54
Growth rate	-4%	-4%
Number of jobs	118,803	84,302
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	4	4

What does a registration representative do?

In medical facilities, a registration representative serves as the patients' first point of contact in clinics and hospitals. They primarily greet patients, identify their needs, gather personal and medical information, and assist them in filling out forms. They must also handle admission and discharge procedures, process payments, arrange payment plans, and collect insurance information. Furthermore, as a registered representative, it is essential to maintain an active communication line with staff for a smooth and efficient workflow.

What does a patient liaison do?

Patient Liaisons are intermediaries addressing concerns on behalf of patients and families working in tandem with the hospital administrator. They are responsible for gathering data regarding patient care issues and inquiries, assessing patient well-being, suggesting improvements, and interpreting hospital service, policies, and procedures to patients and families. Patient Liaisons also work to educate health care professionals in humanizing the hospital experience for patients. They work in a hospital, clinic, nursing home, or programs related to public health.

Registration representative vs patient liaison salary

Registration representatives and patient liaisons have different pay scales, as shown below.

	Registration Representative	Patient Liaison
Average salary	$34,021	$32,314
Salary range	Between $26,000 And $42,000	Between $24,000 And $42,000
Highest paying City	Boston, MA	Boston, MA
Highest paying state	Massachusetts	Massachusetts
Best paying company	UMass Memorial Health	Brigham and Women's Hospital
Best paying industry	Health Care	Health Care

Differences between registration representative and patient liaison education

There are a few differences between a registration representative and a patient liaison in terms of educational background:

	Registration Representative	Patient Liaison
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Registration representative vs patient liaison demographics

Here are the differences between registration representatives' and patient liaisons' demographics:

	Registration Representative	Patient Liaison
Average age	40	40
Gender ratio	Male, 13.9% Female, 86.1%	Male, 16.2% Female, 83.8%
Race ratio	Black or African American, 11.6% Unknown, 4.9% Hispanic or Latino, 21.3% Asian, 6.4% White, 55.2% American Indian and Alaska Native, 0.6%	Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.9% White, 55.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between registration representative and patient liaison duties and responsibilities

Registration representative example responsibilities.

Work with third party payer requirements including Medicare, Medicaid (AHCCCS), manage care plans, and commercial plans.
Manage and update demographic and insurance information, including authorizations and referrals, while demonstrating HIPPA confidentiality regulations.
Verify eligibility and insurance benefits for patients, including Medicare, Medicaid, private insurance and workers' compensation.
Maintain patient privacy in accordance with HIPAA with a high level of professionalism, compassion, productivity, and accuracy.
Maintain proficient level of knowledge regarding Medicare requirements, HIPAA compliance and reimbursement criteria.
Complete registration process for inpatients, outpatients, and emergency patients accurately and efficiently in accordance with policies and procedures.

Patient liaison example responsibilities.

Provide support for emergencies by managing inappropriate behaviors, aggressive patients, CPR and persons in crisis.
Conduct all insurance verification and obtain authorization to treat sub-acute rehabilitation patients.
Attend Michigan state eligibility hearings, when necessary to assist and gain Medicaid disability benefits for patients.
Interview patients of hospital facility to obtain necessary documentation to secure Medicaid coverage as payment of inpatient hospital charges.
Set up payment plan, verify personal information per HIPAA guidelines.
Respect and maintain HIPPA and patient confidentiality and dignity of patients at all times.

Registration representative vs patient liaison skills

Common registration representative skills

Patients, 25%
Medical Terminology, 10%
Patient Care, 6%
Customer Service, 6%
Health Insurance, 5%
Patient Registration, 4%

Common patient liaison skills

Patients, 37%
Customer Service, 16%
Medical Terminology, 4%
Health System, 3%
HIPAA, 3%
Surgery, 2%

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Office and Administrative Industry
Registration Representative
Registration Representative vs Patient Liaison

Updated January 8, 2025

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