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The differences between sales service coordinators and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a sales service coordinator, becoming a customer service specialist takes usually requires 6-12 months. Additionally, a sales service coordinator has an average salary of $36,379, which is higher than the $33,238 average annual salary of a customer service specialist.
The top three skills for a sales service coordinator include customer service, work ethic and product knowledge. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
| Sales Service Coordinator | Customer Service Specialist | |
| Yearly salary | $36,379 | $33,238 |
| Hourly rate | $17.49 | $15.98 |
| Growth rate | 4% | -4% |
| Number of jobs | 212,744 | 223,323 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 43% |
| Average age | 47 | 40 |
| Years of experience | 4 | 12 |
A sales service coordinator is responsible for leading and overseeing the progress of a company's sales team, ensuring efficiency and customer satisfaction. One of their primary duties is to organize sales and customer data. They also arrange schedules and communications for the team and outside departments, attend meetings and participate with supervisors when producing progress reports and presentations, and train new members of the workforce. Furthermore, there are instances when a sales service coordinator must reach out to clients through calls and craft correspondence to secure sales.
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Sales service coordinators and customer service specialists have different pay scales, as shown below.
| Sales Service Coordinator | Customer Service Specialist | |
| Average salary | $36,379 | $33,238 |
| Salary range | Between $23,000 And $57,000 | Between $26,000 And $42,000 |
| Highest paying City | Boston, MA | Boston, MA |
| Highest paying state | New Hampshire | Massachusetts |
| Best paying company | AEA Investors | Dell |
| Best paying industry | Construction | Finance |
There are a few differences between a sales service coordinator and a customer service specialist in terms of educational background:
| Sales Service Coordinator | Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | SUNY College of Technology at Alfred | - |
Here are the differences between sales service coordinators' and customer service specialists' demographics:
| Sales Service Coordinator | Customer Service Specialist | |
| Average age | 47 | 40 |
| Gender ratio | Male, 64.2% Female, 35.8% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 3.9% Unknown, 3.7% Hispanic or Latino, 14.3% Asian, 5.2% White, 72.7% American Indian and Alaska Native, 0.2% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |