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Sales service coordinator vs sales associate and customer service

The differences between sales service coordinators and sales associate and customer services can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a sales service coordinator, becoming a sales associate and customer service takes usually requires 6-12 months. Additionally, a sales service coordinator has an average salary of $36,379, which is higher than the $28,654 average annual salary of a sales associate and customer service.

The top three skills for a sales service coordinator include customer service, work ethic and product knowledge. The most important skills for a sales associate and customer service are customer service, plumbing, and sales associates.

Sales service coordinator vs sales associate and customer service overview

Sales Service CoordinatorSales Associate And Customer Service
Yearly salary$36,379$28,654
Hourly rate$17.49$13.78
Growth rate4%-4%
Number of jobs212,744298,588
Job satisfaction--
Most common degreeBachelor's Degree, 48%High School Diploma, 34%
Average age4740
Years of experience412

What does a sales service coordinator do?

A sales service coordinator is responsible for leading and overseeing the progress of a company's sales team, ensuring efficiency and customer satisfaction. One of their primary duties is to organize sales and customer data. They also arrange schedules and communications for the team and outside departments, attend meetings and participate with supervisors when producing progress reports and presentations, and train new members of the workforce. Furthermore, there are instances when a sales service coordinator must reach out to clients through calls and craft correspondence to secure sales.

What does a sales associate and customer service do?

Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.

Sales service coordinator vs sales associate and customer service salary

Sales service coordinators and sales associate and customer services have different pay scales, as shown below.

Sales Service CoordinatorSales Associate And Customer Service
Average salary$36,379$28,654
Salary rangeBetween $23,000 And $57,000Between $21,000 And $38,000
Highest paying CityBoston, MABellevue, WA
Highest paying stateNew HampshireConnecticut
Best paying companyAEA InvestorsGEICO
Best paying industryConstructionManufacturing

Differences between sales service coordinator and sales associate and customer service education

There are a few differences between a sales service coordinator and a sales associate and customer service in terms of educational background:

Sales Service CoordinatorSales Associate And Customer Service
Most common degreeBachelor's Degree, 48%High School Diploma, 34%
Most common majorBusinessBusiness
Most common collegeSUNY College of Technology at Alfred-

Sales service coordinator vs sales associate and customer service demographics

Here are the differences between sales service coordinators' and sales associate and customer services' demographics:

Sales Service CoordinatorSales Associate And Customer Service
Average age4740
Gender ratioMale, 64.2% Female, 35.8%Male, 39.8% Female, 60.2%
Race ratioBlack or African American, 3.9% Unknown, 3.7% Hispanic or Latino, 14.3% Asian, 5.2% White, 72.7% American Indian and Alaska Native, 0.2%Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.7%
LGBT Percentage6%7%

Differences between sales service coordinator and sales associate and customer service duties and responsibilities

Sales service coordinator example responsibilities.

  • Assist in reviewing customers' forecasts and usage for determination of accurate MRP processes to adjust and manage inventory levels.
  • Create RFI's in PowerPoint utilizing excel data, illustrator files, create and import charts.
  • Produce monthly and annual PowerPoint presentations for suppliers recapping sales, distribution gains, incentives, and program results.
  • Perform inside sales, including telemarketing, prospecting, account penetration and product application, consulting and delivery of customer service.
  • Assign territory includes both international and domestic OEM accounts and distribution.

Sales associate and customer service example responsibilities.

  • Manage call center productivity levels by maintaining CSR schedule adherence.
  • Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
  • Investigate, analyze, and troubleshoot any issues with a particular delivery.
  • Elicit and record customer information and inquiries via customer relationship management (CRM) software.
  • Move to the CSR position selling and leasing name brand products at a guarantee low price.
  • Provide technical support, and troubleshoot online-base ordering system.
  • Show more

Sales service coordinator vs sales associate and customer service skills

Common sales service coordinator skills
  • Customer Service, 21%
  • Work Ethic, 11%
  • Product Knowledge, 10%
  • Customer Interaction, 9%
  • CRM, 7%
  • Windows, 7%
Common sales associate and customer service skills
  • Customer Service, 21%
  • Plumbing, 20%
  • Sales Associates, 19%
  • Phone Calls, 11%
  • Booking, 9%
  • Math, 8%