Senior application support specialist vs client support specialist

Differences between senior application support specialist and client support specialist duties and responsibilities

Senior application support specialist example responsibilities.

• Manage multiple imaging-relate projects across both radiology and cardiology service lines, both inpatient and outpatient, to completion.
• Restart or bounce services in UNIX.
• Restart the data center service application on Linux if any applications goes down or stop running.
• Create documentation for SharePoint end user and administrative reference.
• Support Unix base manufacturing applications for worldwide customer base.
• Identify hardware requirements for new application setup in QA environments.
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Client support specialist example responsibilities.

• Manage VPN, audio conference bridges, and internal telecommunication switches.
• Create ETL packages in SSIS to automate the deployment of the PAA reports and load data to SharePoint.
• Manage, document and track daily all technical inquiries using Salesforce.com.
• Manage profiles in vendor database including updating vendor profiles and ensuring heighten data integrity.
• Utilize CRM to track all pertinent information relate to the opportunity and effectively manage territory.
• Adhere to SLA (service level agreements) and consistently rank high in customer satisfaction surveys.
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