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The differences between senior client services analysts and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior client services analyst and a support analyst. Additionally, a senior client services analyst has an average salary of $84,637, which is higher than the $75,989 average annual salary of a support analyst.
The top three skills for a senior client services analyst include client service, process improvement and client accounts. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Senior Client Services Analyst | Support Analyst | |
| Yearly salary | $84,637 | $75,989 |
| Hourly rate | $40.69 | $36.53 |
| Growth rate | 10% | 10% |
| Number of jobs | 91,516 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior client services analyst's main job is to provide their clients with investment advice. They prepare reports for clients, manage clients' inquiries, and document all potential issues. They must have excellent verbal and written communication skills.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Senior client services analysts and support analysts have different pay scales, as shown below.
| Senior Client Services Analyst | Support Analyst | |
| Average salary | $84,637 | $75,989 |
| Salary range | Between $58,000 And $122,000 | Between $50,000 And $114,000 |
| Highest paying City | San Francisco, CA | Jersey City, NJ |
| Highest paying state | Connecticut | New Jersey |
| Best paying company | Icma-rc | The Citadel |
| Best paying industry | Pharmaceutical | Finance |
There are a few differences between a senior client services analyst and a support analyst in terms of educational background:
| Senior Client Services Analyst | Support Analyst | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior client services analysts' and support analysts' demographics:
| Senior Client Services Analyst | Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 57.0% Female, 43.0% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 16.0% Asian, 12.5% White, 54.0% American Indian and Alaska Native, 0.4% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |