Senior customer support engineer vs customer support manager

Differences between senior customer support engineer and customer support manager duties and responsibilities

Senior customer support engineer example responsibilities.

• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
• Coordinate the distribution of beta software for the cLan for Linux product line to customers enroll in the beta program.
• Install and configure NIS, NFS, DNS, RARP, LDAP services.
• Perform HPUX, Solaris, and Linux system hardening.
• Assist with support/management of Salesforce system used for CRM.
• Support an array of UNIX servers responsible for processing input/output data for hundreds of client applications.
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Customer support manager example responsibilities.

• Manage global on-boarding program for new and existing SaaS customers.
• Design, develop and implement internal applications to manage the SaaS and CDN platforms.
• Manage one-on-one relationship with larger customers and sales reps. set up and test EDI transactions for new customers.
• Lead the companywide roll-out of a new ticketing system, Zendesk, from evaluation and purchase through implementation.
• Manage UNIX system support including IBM platform direction, research, sizing, proposals and weekly performance reporting.
• Manage POS and desktop support help desk function for all of Wendy's company-own restaurants and corporate/field office locations.
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