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The differences between senior customer support engineers and product support engineers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a senior customer support engineer, becoming a product support engineer takes usually requires 4-6 years. Additionally, a senior customer support engineer has an average salary of $104,935, which is higher than the $90,379 average annual salary of a product support engineer.
The top three skills for a senior customer support engineer include technical support, database and linux. The most important skills for a product support engineer are product support, technical support, and troubleshoot.
| Senior Customer Support Engineer | Product Support Engineer | |
| Yearly salary | $104,935 | $90,379 |
| Hourly rate | $50.45 | $43.45 |
| Growth rate | 10% | 2% |
| Number of jobs | 115,694 | 201,554 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 66% |
| Average age | 42 | 41 |
| Years of experience | 2 | 6 |
Senior customer support engineers and product support engineers have different pay scales, as shown below.
| Senior Customer Support Engineer | Product Support Engineer | |
| Average salary | $104,935 | $90,379 |
| Salary range | Between $79,000 And $138,000 | Between $67,000 And $121,000 |
| Highest paying City | Redwood City, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | Roku | Apple |
| Best paying industry | Technology | Technology |
There are a few differences between a senior customer support engineer and a product support engineer in terms of educational background:
| Senior Customer Support Engineer | Product Support Engineer | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 66% |
| Most common major | Electrical Engineering | Electrical Engineering |
| Most common college | Stanford University | Northwestern University |
Here are the differences between senior customer support engineers' and product support engineers' demographics:
| Senior Customer Support Engineer | Product Support Engineer | |
| Average age | 42 | 41 |
| Gender ratio | Male, 87.4% Female, 12.6% | Male, 80.7% Female, 19.3% |
| Race ratio | Black or African American, 9.7% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 14.9% White, 54.8% American Indian and Alaska Native, 0.4% | Black or African American, 3.4% Unknown, 4.6% Hispanic or Latino, 9.4% Asian, 13.0% White, 69.4% American Indian and Alaska Native, 0.1% |
| LGBT Percentage | 11% | 5% |