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Senior customer support engineer vs technical support senior engineer

The differences between senior customer support engineers and technical support senior engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior customer support engineer and a technical support senior engineer. Additionally, a technical support senior engineer has an average salary of $107,429, which is higher than the $104,935 average annual salary of a senior customer support engineer.

The top three skills for a senior customer support engineer include technical support, database and linux. The most important skills for a technical support senior engineer are java, linux, and customer service.

Senior customer support engineer vs technical support senior engineer overview

Senior Customer Support EngineerTechnical Support Senior Engineer
Yearly salary$104,935$107,429
Hourly rate$50.45$51.65
Growth rate10%10%
Number of jobs115,694183,916
Job satisfaction--
Most common degreeBachelor's Degree, 62%Bachelor's Degree, 64%
Average age4242
Years of experience22

Senior customer support engineer vs technical support senior engineer salary

Senior customer support engineers and technical support senior engineers have different pay scales, as shown below.

Senior Customer Support EngineerTechnical Support Senior Engineer
Average salary$104,935$107,429
Salary rangeBetween $79,000 And $138,000Between $82,000 And $140,000
Highest paying CityRedwood City, CASan Francisco, CA
Highest paying stateCaliforniaDelaware
Best paying companyRokuPayPal
Best paying industryTechnologyTelecommunication

Differences between senior customer support engineer and technical support senior engineer education

There are a few differences between a senior customer support engineer and a technical support senior engineer in terms of educational background:

Senior Customer Support EngineerTechnical Support Senior Engineer
Most common degreeBachelor's Degree, 62%Bachelor's Degree, 64%
Most common majorElectrical EngineeringElectrical Engineering
Most common collegeStanford UniversityCalifornia State University - Long Beach

Senior customer support engineer vs technical support senior engineer demographics

Here are the differences between senior customer support engineers' and technical support senior engineers' demographics:

Senior Customer Support EngineerTechnical Support Senior Engineer
Average age4242
Gender ratioMale, 87.4% Female, 12.6%Male, 86.7% Female, 13.3%
Race ratioBlack or African American, 9.7% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 14.9% White, 54.8% American Indian and Alaska Native, 0.4%Black or African American, 8.6% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 15.0% White, 55.8% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between senior customer support engineer and technical support senior engineer duties and responsibilities

Senior customer support engineer example responsibilities.

  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Coordinate the distribution of beta software for the cLan for Linux product line to customers enroll in the beta program.
  • Install and configure NIS, NFS, DNS, RARP, LDAP services.
  • Perform HPUX, Solaris, and Linux system hardening.
  • Assist with support/management of Salesforce system used for CRM.
  • Support an array of UNIX servers responsible for processing input/output data for hundreds of client applications.
  • Show more

Technical support senior engineer example responsibilities.

  • Manage releases of all front-end applications to Citrix farm.
  • Investigate, reproduce and troubleshoot all escalate issues and manage them until resolution.
  • Manage and lead client-server performance cases by analyzing database performance and metrics that includes hardware and network relate performance analysis.
  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Analyze systems for capacity planning and assist with the enhancement of network infrastructure and distribute applications.
  • Build, maintain and upgrade W2K3 and W2K8 servers for DOD & USAF.
  • Show more

Senior customer support engineer vs technical support senior engineer skills

Common senior customer support engineer skills
  • Technical Support, 12%
  • Database, 7%
  • Linux, 7%
  • SQL, 6%
  • Customer Satisfaction, 6%
  • Customer Issues, 5%
Common technical support senior engineer skills
  • Java, 7%
  • Linux, 6%
  • Customer Service, 5%
  • Azure, 5%
  • Customer Satisfaction, 5%
  • Troubleshoot, 4%

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