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The differences between senior desktop support technicians and information technology/support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior desktop support technician and an information technology/support technician. Additionally, a senior desktop support technician has an average salary of $58,384, which is higher than the $45,591 average annual salary of an information technology/support technician.
The top three skills for a senior desktop support technician include desktop support, troubleshoot and PC. The most important skills for an information technology/support technician are customer service, troubleshoot, and computer system.
| Senior Desktop Support Technician | Information Technology/Support Technician | |
| Yearly salary | $58,384 | $45,591 |
| Hourly rate | $28.07 | $21.92 |
| Growth rate | 10% | 10% |
| Number of jobs | 107,160 | 161,748 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 51% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior desktop support technician must look after customer projects and guide desktop technicians on their team. Customers often come to companies for troubleshooting issues with their computers. A senior desktop support technician maintains customer relationships, maintains hardware and software standards, and manages computer activities. This position requires a bachelor's degree.
An information technology (IT) support technician is an individual who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.
Senior desktop support technicians and information technology/support technicians have different pay scales, as shown below.
| Senior Desktop Support Technician | Information Technology/Support Technician | |
| Average salary | $58,384 | $45,591 |
| Salary range | Between $39,000 And $85,000 | Between $31,000 And $66,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | Pennsylvania |
| Best paying company | - | Microsoft |
| Best paying industry | - | Technology |
There are a few differences between a senior desktop support technician and an information technology/support technician in terms of educational background:
| Senior Desktop Support Technician | Information Technology/Support Technician | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 51% |
| Most common major | Computer Science | Computer Science |
| Most common college | Massachusetts Institute of Technology | University of Pennsylvania |
Here are the differences between senior desktop support technicians' and information technology/support technicians' demographics:
| Senior Desktop Support Technician | Information Technology/Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 92.5% Female, 7.5% | Male, 85.4% Female, 14.6% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 11.4% White, 55.0% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 13.2% White, 54.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |