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The differences between senior desktop support technicians and senior support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior desktop support technician and a senior support technician. Additionally, a senior support technician has an average salary of $74,459, which is higher than the $58,384 average annual salary of a senior desktop support technician.
The top three skills for a senior desktop support technician include desktop support, troubleshoot and PC. The most important skills for a senior support technician are customer service, technical support, and troubleshoot.
| Senior Desktop Support Technician | Senior Support Technician | |
| Yearly salary | $58,384 | $74,459 |
| Hourly rate | $28.07 | $35.80 |
| Growth rate | 10% | 10% |
| Number of jobs | 107,160 | 113,499 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior desktop support technician must look after customer projects and guide desktop technicians on their team. Customers often come to companies for troubleshooting issues with their computers. A senior desktop support technician maintains customer relationships, maintains hardware and software standards, and manages computer activities. This position requires a bachelor's degree.
A senior support technician is an individual specializing in diagnosing and resolving information technology (IT)-related problems in an organization, including virus issues, forgotten passwords, and software updates. The job requires knowledge about the installation, configuration, and testing of computer hardware and software. Possessing excellent customer service, listening, and problem-solving skills is also vital to qualify for the position. The job's education requirements include an associate or bachelor's degree in computer science, business, information technology, or a related field.
Senior desktop support technicians and senior support technicians have different pay scales, as shown below.
| Senior Desktop Support Technician | Senior Support Technician | |
| Average salary | $58,384 | $74,459 |
| Salary range | Between $39,000 And $85,000 | Between $48,000 And $114,000 |
| Highest paying City | - | Durham, NC |
| Highest paying state | - | Pennsylvania |
| Best paying company | - | Pacira BioSciences |
| Best paying industry | - | Technology |
There are a few differences between a senior desktop support technician and a senior support technician in terms of educational background:
| Senior Desktop Support Technician | Senior Support Technician | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 48% |
| Most common major | Computer Science | Computer Science |
| Most common college | Massachusetts Institute of Technology | Stanford University |
Here are the differences between senior desktop support technicians' and senior support technicians' demographics:
| Senior Desktop Support Technician | Senior Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 92.5% Female, 7.5% | Male, 78.4% Female, 21.6% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 11.4% White, 55.0% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |