Senior installer vs information technology/support technician

Differences between senior installer and information technology/support technician duties and responsibilities

Senior installer example responsibilities.

• Manage crew working on Nortel CDMA network doing upgrades at cell site.
• Install, test, and support DSL, Internet, voice, and other technologies.
• Verify, organize and sort deliveries of computer and telecommunication equipment order throughout the company.
• Maintain all telecommunication circuit orders and resolving any issues from hardware or remote site malfunctions.
• Repair HVAC systems and restore functionality to malfunctioning systems; perform preventative maintenance and routine servicing.
• Install and configure DSL equipment, VLANs, switches, SMS servers and other types of high-speed networks.
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Information technology/support technician example responsibilities.

• Manage DHCP entries, assign and reserve IP addresses for different sites and locations.
• Manage companies ShoreTel VoIP telephone system.
• Manage and maintain network peripherals including printers, workstations and network connections.
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Furnish technical assistance with VoIP system maintenance.
• Use SCCM to remotely support and install software allowing for a reduction in troubleshooting times.
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