Senior installer vs technical support technician

Differences between senior installer and technical support technician duties and responsibilities

Senior installer example responsibilities.

• Manage crew working on Nortel CDMA network doing upgrades at cell site.
• Install, test, and support DSL, Internet, voice, and other technologies.
• Verify, organize and sort deliveries of computer and telecommunication equipment order throughout the company.
• Maintain all telecommunication circuit orders and resolving any issues from hardware or remote site malfunctions.
• Repair HVAC systems and restore functionality to malfunctioning systems; perform preventative maintenance and routine servicing.
• Install and configure DSL equipment, VLANs, switches, SMS servers and other types of high-speed networks.
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Technical support technician example responsibilities.

• Manage paperwork associate with HVAC procedures.
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Configure firewalls, setup ant-ivirus and other software to ensure proper network connectivity for windows xp, vista and mac os.
• Assist in database software applications and implementing SQL server solutions.
• Provide routine and advance technical support to customers for a major VOIP telecommunications company.
• Provide daily in-person and telephonic customer support services and information to resolve and troubleshoot work-relate.
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