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  • Route Service Manager - UniFirst

    Unifirst 4.6company rating

    Senior operations manager job in Taylor, MI

    Route Service Manager UniFirst seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location. What's in it for you? Training: Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement. Career Mobility: You may quickly find yourself on the fast-track to success. We are a rapidly growing company offering significant avenues for personal development and growth. The Route Service Manager role can lead to many other leadership opportunities in our Plants and across the organization. Culture: Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends? Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful. What you'll be doing: Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors Build strong relationships with your customers and elevate your team's level of achievement in customer satisfaction Collaborate closely with location management team to provide the best customer service and product programs Negotiate customer contract renewals Qualifications What we're looking for: An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location A results-driven, relationship manager who isn't afraid to roll up their sleeves and help the team and most importantly, the customer Someone who will enjoy working with your own team of Route Service Representatives and Route Service Supervisors that need your help and support as they develop in their own role Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards. High School Diploma or GED - bachelor's degree preferred. Prior customer service experience Ability problem solve and handle a variety customer service situations Ability to negotiate, train, coach and lead a team Strong computer proficiency (MS Office) Excellent verbal & written communication skills 21 years of age Valid non-commercial driver's license in the state of residence Must meet pre-employment DOT physical requirements Physically capable of lifting up to 50 pounds Benefits & Perks 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses The estimated base salary for this position ranges from $62,400 to $68,640 yearly, with additional management bonus eligibility. Actual compensation will vary based on factors including but not limited to the candidate's skills, experience, and qualifications. Geographic differentials may also apply depending on the position's location. There is no application deadline for this role; recruitment will remain open until the position is filled. About UniFirst The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization. UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team. There's a lot to love about UniFirst, where you come first. UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
    $62.4k-68.6k yearly Auto-Apply 3d ago
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  • Restaurant Operations Manager

    SSP 4.3company rating

    Senior operations manager job in Romulus, MI

    Join Our Team! $85,000 / year Potential for quarterly and year-end super bonuses Multi-unit, multi-brand dynamic company culture Opportunity for Career Growth Comprehensive Benefits Package Are you an experienced foodservice professional with a passion for high-volume and a knack for leadership? We have an exciting opportunity for a Multi-Unit Restaurant Operations Manager at Detroit Metro Airport (DTW). If you thrive in a fast-paced food environment and are ready to take on a challenging and rewarding role, we want to hear from you! What You'll Do: Manage All Front of House and Kitchen Activities: Manage, supervise and evaluate General Managers' performances as a Restaurant Operations Manager through follow-up to ensure proper completion of assigned tasks and goals and provides feedback including disciplinary action. Focus on the Food: Ensure food quality and standards; maintain recipe adherence and portion control, ensuring compliance with company, brands, and food safety specifications. Cost Control: Optimize food and labor costs to maximize profitability. Lead and Develop Restaurant General Manager Team: Recruit, train, and communicate with team of Food Travel Experts. Develop, plan and assign daily goals, tasks and assignments. Implement and maintain: Guest service standards and brand specifications fostering a collaborative and efficient work environment. Systems and Processes: Maintains adherence to all company policies and procedures, as well as state health/sanitation standards. Merchandising and Displays: Maintain all merchandising standards, display presentations and signing standards and monitor inventory levels. Office Management: Handle tasks such as management of funds and media, receiving, inventory, purchasing, scheduling and payroll. Forecasting and Budgeting: Assist in monitoring sales performance through the analysis of sales reports and comparison shopping. Problem Solving: Address routine issues and escalate complex problems to higher management as necessary. What We're Looking For: Experience: Minimum seven (7) years in restaurant/food service in a management/supervisory capacity. Minimum five (5) Years in a Restaurant General Manager capacity in a full-service restaurant w/ bar environment required. Experience as a Multi-Unit Restaurant Manager with oversight of General Managers highly desired. Technical Training: Full Service and Quick Service restaurant experience preferred. Culinary background is desirable. Technical Skills: Proficient level of computer literacy, including MS Office (Word, Excel, PowerPoint, and Outlook), and Point-of-Sale (POS) systems. Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities. Interpersonal Skills: Ability to interact at all levels, including with executives, union representatives, and diverse hourly team members. Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports. Finance: P&L expert level with ability to teach and coach General Managers Educational Background: High School Diploma or equivalent, associate's degree or equivalent coursework preferred. Why Join Us? Dynamic Environment: Work in the fast-paced and exciting setting of a major airport. Growth Opportunities: Develop your career in a supportive and challenging environment working for one of the largest restaurant operators in the world! Competitive Compensation: Salary + bonus and Health, Dental, Vision and Life Plans, Paid Time Off, 401K with company match, Employee Assistance Program. Ready to Apply? If you're ready to bring your expertise to our team and help us deliver exceptional service and quality in a high-volume airport setting, apply now! SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.
    $85k yearly 5d ago
  • Center Operations Director

    Chenmed

    Senior operations manager job in Eastpointe, MI

    We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team. The Center Operations Director is responsible for center operations, including center performance, scheduling optimization, patient experience and center culture (turnover/engagement). The incumbent in this role will have primary responsibility for day-to-day center operations, including direct supervision of employees. The incumbent is accountable for ensuring the needs of the center, as well as, its physicians, clinicians, care teams, patients and visitors are met. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: Patient Experience: Enhance the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction. Slot Utilization: Optimize the utilization of available appointment slots to maximize patient access and operational efficiency. Slots Quality: Ensure the quality of appointment slots, maintaining a balance between availability and the needs of patients Available and Accessible: Ensure that the team is readily available and accessible to all patients, reducing wait times and barriers to care. Disenrollment: Monitor and manage patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care. Orphan Patients: Identify and manage orphan patients (those without assigned primary care providers) to ensure they receive continuous and coordinated care. Center Culture (Engagement): Cultivate a positive center culture that promotes team engagement and a collaborative working environment. Implement initiatives to boost staff morale and engagement. Center Workforce Planning: Develop and execute effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands. Onboarding of Line Staff: Oversee the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team. Teammate Retention (Turnover): Implement strategies to improve teammate retention and reduce turnover rates. Foster a supportive environment that encourages long-term commitment and career growth. Performs other duties as assigned and modified at manager's discretion. KNOWLEDGE, SKILLS AND ABILITIES: Ability to build relationships. Understands the power of relationships and fosters a culture of collaboration and mutual respect. Build strong connections with staff, patients, and external partners to enhance the overall experience. Strong business acumen and acuity with a data driven mindset. Utilizes a data-driven approach to inform decision-making. Analyze key performance indicators and metrics to identify areas for improvement and track progress towards goals. Team builder. Ability to develop and implement strategies to engage and develop team members. Promote a positive work environment that supports professional growth and high levels of job satisfaction. Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software Spoken and written fluency in English This position requires use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: BA/BS degree in Healthcare Administration, Business Administration, a Biological Science program or a closely related discipline required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis required A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment required A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required PAY RANGE: $88,510 - $126,442 Salary EMPLOYEE BENEFITS ****************************************************** We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Onsite
    $88.5k-126.4k yearly 5d ago
  • Senior Operations Manager

    M. Shapiro Real Estate Group

    Senior operations manager job in Farmington Hills, MI

    We are seeking a highly skilled and results-driven Senior Operations Manager to lead and oversee the operational performance of a portion of our property management portfolio of manufactured housing communities across multiple states. This role is responsible for optimizing operational efficiency and ensuring the overall success and profitability of the properties under management. Additionally, this role ensures consistent execution of company standards, drives operational excellence, and fosters a culture of accountability, performance, and resident satisfaction. The ideal candidate will bring deep experience in property operations, leadership, and strategic execution in manufactured housing. ________________________________________ Key Responsibilities: • Operational Oversight: o Oversee an assignment of 5-6 Regional Managers, serving as their direct point of contact for daily issues and escalations and to ensure consistent performance in operations of the assets. o Develop and implement operational strategies that align with corporate goals and enhance community performance. o Monitoring Regional Manager's performance in the following areas: o Portfolio collections < 3% DQ o Sales goals are being met month over month o Property Inspections completed accompanied by a GoCanvas report which meets key company expectations. o Revenue and expense management o Resident satisfaction o Other areas as determined by Director of Operations • Team Leadership: o Recruit, train, lead, mentor, and support regional managers and onsite teams. Provide guidance, training, and performance evaluations to ensure high performance and employee engagement. o Assist with content creation and Co-lead regional team meetings o Conduct regular performance evaluations and coaching sessions. o Promote a culture of accountability, integrity, and operational excellence. • Budget & Financial Management: o Ensure each regional participates and completes their annual operating budgets, track financial performance, implement cost control measures, and collaborate with finance teams to meet profitability targets. o Analyze financial data to identify trends, risks, and opportunities for cost savings or revenue growth. o Ensure rent collections, expense controls, and capital projects are executed efficiently. • Operational Compliance & Quality Assurance o Ensure all communities comply with federal, state, and local regulations, including HUD and Fair Housing standards. o Oversee safety protocols, maintenance standards, and infrastructure improvements. o Implement and audit standard operating procedures across all regions. • Ownership Engagement & Communication o Serve as the primary liaison between corporate leadership and field operations. o Communicate strategic initiatives, policy changes, and performance expectations clearly and consistently. o Collaborate with other departments (HR, Finance, Sales, Marketing) to support regional operations. • Growth & Innovation o Identify opportunities for portfolio expansion, acquisitions, and value-add initiatives. o Lead integration efforts for newly acquired communities. o Champion technology adoption and process innovation to streamline operations. Support change. • Process Improvement: Identify inefficiencies and lead the implementation of best practices, standard operating procedures, and technological solutions to streamline operations along with the Director of Operations and Senior Operations Manager, Collaborating on initiatives and Leading initiatives as assigned. • Other areas of focus: o Invoice Review & Management of Minimum requirements for Accuracy o Vendor & Contract Management o Compliance & Risk Management Ensure all properties comply with local, state, and federal regulations, including safety standards, fair housing laws, and environmental regulations. o Tenant Experience Champion tenant satisfaction through proactive communication, issue resolution, and quality service delivery to foster strong retention rates. o Reporting & Analysis Assist with overall oversight on operational metrics, occupancy, financial performance, and capital projects to executive leadership. o Onboarding Support: provide oversight of the team members to onboard new properties ________________________________________ Qualifications: • Bachelor's degree in Business Administration, Real Estate, Property Management, or related field; Master's degree or certifications (e.g., CPM) preferred. • Minimum of 7-10 years of progressive experience in property management, with at least 3 years in a senior leadership role. • Proven ability to lead multi-site operations and manage large, diverse teams. • Strong understanding of property operations, leasing, maintenance, budgeting, and capital planning. • Excellent communication, negotiation, and interpersonal skills. We are seeking someone who makes being easy to work with, collaborate and find compromise a priority. • Respect for processes and consistency to enforce accountability and protect processes. • Proficiency in property management software (e.g., Rent Manager) and Microsoft Office Suite. • Ability to travel within assigned region as needed.
    $98k-139k yearly est. 2d ago
  • Vice President - Operations

    Superstroke Golf

    Senior operations manager job in Wixom, MI

    Job Title: Vice President - Operations Department: Product Development Reports To: Chief Operating Officer Terms: Full time, in office SuperStroke is a leader in golf grip innovation, trusted by over 600 tour professionals worldwide. The company is committed to delivering performance-enhancing products that combine cutting-edge technology with bold design. Our team thrives on creativity, collaboration, and a relentless pursuit of excellence in creating golf equipment for the best players in the world. Key Responsibilities 1. Operational leadership: leading and managing multi-site manufacturing operations, ensuring alignment with the company's strategic goals and objectives. 2. Strategic planning: develop and implement manufacturing strategies that enhance productivity, reduce costs, and improve quality. 3. Compliance and safety: ensure compliance with health, safety, environmental, and regulatory standards across all manufacturing facilities. 4. Performance management: establish key performance indicators (KPI's) to monitor manufacturing performance and drive continuous improvement initiatives. 5. Team development: build and lead a high performing operations team, providing mentorship and professional development opportunities. 6. Budget management: oversee the budgeting process for manufacturing operations, ensuring efficient allocation of resources and cost control. 7. Cross functional collaboration: collaborate with other departments, to include sales, marketing, and finance, to align production capabilities with market demand. 8. Project management: spearhead major manufacturing projects and capital investment that drive long term competitive advantage. 9. Research and innovation: conduct market analysis, competitor benchmarking, end user interviews to collaborate with engineers to prototype and test new grip technologies. 10. Lifecycle management: monitor performance through reporting and customer feedback to drive continuous improvement and manage end of life transition. Qualifications · Education: bachelor's degree in engineering, operations management, or a related field; a Master's degree or MBA is preferred. · Experience: 10+ years of progressive leadership experience in manufacturing or operations with a proven track record of managing multi-site operations. · Skills: strong analytical and problem-solving skills, excellent communication ability, and a deep understanding of production systems and manufacturing practices, specifically injection molding and tooling.
    $130k-222k yearly est. 3d ago
  • Manager, Clinical Operations

    Hospice of Michigan 4.7company rating

    Senior operations manager job in Dearborn, MI

    Job Summary: The Manager, Clinical Operations is responsible for clinical leadership, quality, patient satisfaction and management of patient care within a designated geographic region(s), within NorthStar Care Community service areas. Essential Functions Ensures effective organizational strategic results are achieved, working collaboratively with others. Maintains oversight of all patient care activity and outcomes within a designated geographic region(s) within NorthStar Care Community service areas and ensures that a culture of compliance, accountability and excellence are fostered. Collaborates extensively with staff and management from multiple departments to achieve outcomes. Proactively assesses, leads, participates, and promotes core care delivery process redesign efforts to continuously improve quality in defined patient care and service satisfaction outcomes. Effectively analyzes data to evaluate the quality of patient care services and utilization of resources. Interprets and conveys benchmarking standards and processes to staff in order to ensure quality of services are met and/or exceeded. Responsible for managing all team human resources as efficiently as possible and within budget; oversite of each staff member would include number of weekly visits, length of visits, travel time, achieving required visit frequency, scheduling that meets the organization's needs, effective use of the virtual care team, caseload management, minimizing after hours deployments that are unnecessary, completing same day documentation, etc.; achieving overall budgeted cost per day for pharmacy, DME, and medical supplies through chart reviews, IDT discussion, medical director engagement, with a focus on clinical efficacy and proper disease management as evidenced in each patient's plan of care. Proactively works with referral sources to meet their needs, which might include flexible hours. Proactively works with the team in assigned territories to develop and implement specific marketing and customer service tactics and actions, and to effectively resolve any customer complaints. Works directly with marketing leadership and clinical managers to develop a marketing & business development and customer service orientation among team members. Collaborates with market operations leadership and clinical managers to develop annual and short-term marketing & business development plans that promote growth. Proactively participates as a member of NorthStar Care Community market operations team and attends monthly meetings to oversee the deployment of the Marketing & Business Development Plan. Attends quarterly Marketing & Business Development Training. Responsible for the professional relationship development with the referral sources in assigned territory. Ensures implementation of and compliance with regulatory and accreditation standards. Proactively keeps abreast of hospice and palliative care trends, best practices, and compliance requirements. Develops staff within assigned areas of responsibility. Provides ongoing support, education and resources for clinical practice based on assessment, analysis, and evaluation of clinical practice within a designated region. Facilitates and provides ongoing collegial collaboration and sharing of best practices within the clinical and leadership areas. Models and promotes knowledge of palliative care and hospice philosophies and articulates and promotes the organization's vision, mission, and values. Qualifications Bachelor's degree in a clinical and/or administrative field or actively enrolled in an accredited bachelor's degree program with completing expected within two (2) years of assuming role. Current State of Michigan Registered Nurse (RN) license. Minimum of three (3) years of health care management experience required; five (5) years preferred. A minimum of three (3) years of hospice/home health experience required; five (5) to seven (7) years' experience and clinical expertise in hospice preferred. Certification in hospice nursing (CHPN) preferred. Expertise in regulatory requirements and compliance as it pertains to hospice required. Must be able to travel extensively through region, including overnight stays if needed. Frequently works variable hours/days; activities and workload may require extended days. Excellent interpersonal skills with the ability to comfortably interact at all social levels and with colleagues from many different background, ethic origins and skill levels required. Understands performance improvement and can communicate and operationalize performance improvement initiatives at the departmental and organizational level. Ability to effectively use technology in support of management and clinical operations. Must be able to read, write and speak English fluently and be able to communicate orally and in writing in internal and external relationships for all essential job functions. Proof of current tuberculin testing required. Patient contact will not be allowed until tuberculin clearance is documented. Must have reliable transportation. Must be eligible to work in the United States
    $81k-97k yearly est. 3d ago
  • Branch Operations Manager

    Fraza 2.6company rating

    Senior operations manager job in Rochester Hills, MI

    Fraza and Vitan Equipment is a full-service material handling business with over 300 skilled employees across Michigan and the East Coast. Our team uses innovative equipment and processes to push your business forward and increase efficiency. We're always on the lookout for talented individuals to join our team and grow their careers in a challenging but positive environment. Apply now to become part of our dynamic team! Job Overview: The Branch Operations Manager is responsible for overseeing and coordinating all day-to-day operations and people within the branch. Ensuring the delivery of high- quality high-performing service support to our customers external and internal. This position is the face of the branch helping local personnel in coordination with the corporate office to focus on safety, employee engagement, customer satisfaction, performance, profitability and sound asset management. Education/Experience: Minimum 5 years' experience in materials handling operations Minimum 3 years' leadership experience Capable of financial acumen desired Proven experience with customer driven roles Excellent interpersonal and verbal communication skills Highly motivated, exceptional organizational, interpersonal, and communication skills, both oral and written Must be a team-oriented professional who can handle multiple projects in a fast-paced environment A demonstrated ability to lead, train, mentor, and implement be practices amongst reports Proficient in MS Office Suite required Principle Responsibilities: Oversee operations to ensure efficiency, quality, customer satisfaction and cost-effective management of resources Establish and implement safety programs in line with company values and programs Responsible for day-to-day management of the business to achieve the budgeted operating profit and working capital targets Develop and oversee all branch operations including new, used, rental, service, parts, transportation, etc. Management of both internal and external property and systems installations and repairs including systems and landscaping Provide support and direction sales and sales support team Collaborate with leadership to implement new or improve existing processes Suggest/recommend tools, equipment, procedures to increase revenues and efficiencies Measure and analyze employee performance and operational metrics Provide mentoring and guidance to employees Establish a work environment conducive to maintaining good employee morale
    $42k-57k yearly est. 5d ago
  • Director of Program Operations

    Specialized Recruiting Group-Rochester Hills, Troy, & Clinton Twp, Mi

    Senior operations manager job in Sterling Heights, MI

    This position leads program execution for a growing engineering and manufacturing organization. The Director of Program Operations oversees how customer programs move from planning through delivery and provides leadership to a team responsible for schedule, cost, and performance. This role works closely with engineering, manufacturing, supply chain, finance, and quality to ensure programs are delivered reliably in a fast paced, hands on environment. What You'll Do: Lead multiple programs across different phases of execution Establish consistent program planning, tracking, and reporting practices Coach and support program and project managers Maintain visibility into schedule, cost, and risk Serve as a senior point of contact for customers and partners Support forecasting, cost control, and change management Coordinate closely with engineering and manufacturing teams Ensure programs meet applicable contractual and regulatory requirements What We're Looking For: Bachelor's degree in engineering, business, or related field Five or more years of program or project management experience in engineering or manufacturing Experience leading cross functional teams Strong communication and organizational skills Comfort working with regulated customers Ability to meet customer and regulatory eligibility requirements Highly Preferred: PMP or similar certification Experience managing multiple programs simultaneously Familiarity with manufacturing operations and quality systems Background delivering complex hardware or engineered systems
    $60k-104k yearly est. 2d ago
  • General Manager

    Somerset Collection

    Senior operations manager job in Troy, MI

    Reports to Corporate Director of Operations THE FORBES COMPANY The Forbes Company is a nationally recognized owner, developer and manager of iconic regional shopping centers, that are known throughout their respective markets for their retail innovation, fashion leadership, distinctive architecture and luxury appointments. The Forbes Company creates exceptional retail destinations with no equal. SOMERSET COLLECTION This luxurious shopping center in Troy crowns Michigan's Golden Corridor. Situated in the heart of Oakland County, one of the wealthiest regions in the U.S., Somerset Collection is the epicenter for luxury retail in the state of Michigan. Underneath Somerset Collection's palatial ceilings and connected by its 700-foot stunning glass skywalk, more than 150 revered retailers await with 60 unduplicated in the market. Renowned names include anchor stores: Neiman Marcus, Saks Fifth Avenue, Nordstrom and Macy's as well as Hermès, Louis Vuitton, Dior, Gucci, Prada, Balenciaga, Ferragamo, Burberry and Tiffany & CoT GENERAL MANAGER OVERVIEW The General Manager of Somerset Collection is responsible for all Center operations including, but not limited to: Leads the management team in partnership with the Marketing Director. Directs the activities of security, building & grounds maintenance, landscaping, janitorial, construction, risk management, human resources, financial reporting, budgeting, forecasting and planning. Works in partnership with the Marketing Director ensuring programs are being executed and supporting the marketing team with available resources. Strong understanding of luxury retailers' brand and image and the ability to support their growth and success. Develops and maintains an appropriate level of involvement in community affairs and activities representing both the Center and ownership. LEADERSHIP The General Manager is the leader of the operations management team, works in partnership with the marketing director and sets the overall tone for the office operations, by creating a culture of a “yes” before “no” mindset each and every day . This includes: Training and development, motivation and evaluation of the management team. Ensuring the management team is performing on brand and meeting or exceeding established goals and objectives. Maintaining open and clear communication with the management office team, home office, vendors and other staff members. Serving as the brand ambassador for the Center by creating a culture of teamwork and outstanding guest services. Actively seeks new ways to grow and be challenged. Earns the trust of others through honesty, integrity and authenticity. Ability to address difficult situations, possess the confidence to have challenging conversations and navigate them appropriately. Being nimble and flexible to adapt to the demands of an everchanging retail/operational landscape. OPERATIONS Maintain the Center in a manner which is consistent with The Forbes Company Standards and brand expectations. Identify existing and potential deficiencies, and establish best practice measures to address the conditions and satisfactorily resolve them. Create a safe and aesthetically pleasing environment throughout the building and grounds. Motivate the team to be passionate about the operations so the Center is “show ready” daily. Demonstrate proficiency in the following areas: o Safety and security o Repairs and maintenance o Mechanical, Electrical, Plumbing o Information Technology o Construction, permitting, inspections, architecture o Landscaping o Janitorial o Risk and crisis management ADMINISTRATION/FINANCIAL Works closely with home office staff, including: accounting, development/construction and leasing departments. Develops and implements strategic plans that enhance the value and position the Center for unparalleled growth and success. Negotiates, executes and manages service agreements. Manages third party performance to ensure they meet The Forbes Company standards. Recommends and manages capital improvements and upgrading existing programs. Produces the annual CAM budget and manages the approved budget throughout the year Oversees human resources, which include: labor law, hiring practices, employee handbook, staff evaluations and training & development. Demonstrates knowledge of lease administration and often serves as the liaison between the home office and the merchants. Experience with regulatory agencies including: Federal, State and local statutes & ordinances. MARKETING Supports the marketing team with resources in the following areas: o Merchant relations o Special events / sponsorship & merchant activations o General strategies. Awareness of merchant sales performance and retail trends and partner with the marketing team to support sales generating initiatives. Establishes a positive working relationship with all merchants at a local, district and, if appropriate, home office level. COMMUNITY RELATIONS Works in partnership with the marketing team to position the Center as the prominent market square in the local economy and community. Identify opportunities to create meaningful partnerships and experiences that drive community connections with the Center. Develop mutually beneficial relationships with local leaders, governmental officials and community organizations & associations. SKILLS & QUALIFICATIONS Bachelor's degree, Masters degree a plus. Relevant work experience may qualify as a substitute 5+ years of experience in upper management, leading sizeable shopping centers, mixed use or similar large format properties Proven track record of successfully running multi-million dollar businesses, along with a strong financial acumen. Exceptional leadership skills focusing on a creating and maintaining a positive and compassionate high performing culture. Commitment to maintaining the highest standards of guest, merchant and staff relations. A critical thinker with demonstrated problem solving skills. Excellent oral and written communication skills. BENEFITS We offer generous medical and dental insurance, along with voluntary insurance options. Our benefits package also offers employer contributed 401K retirement plan, paid time off and Company holidays. EOE Training and development, motivation and evaluation of the management team. Ensuring the management team is performing on brand and meeting or exceeding established goals and objectives. Maintaining open and clear communication with the management office team, home office, vendors and other staff members. Serving as the brand ambassador for the Center by creating a culture of teamwork and outstanding guest services. Actively seeks new ways to grow and be challenged. Earns the trust of others through honesty, integrity and authenticity. Ability to address difficult situations, possess the confidence to have challenging conversations and navigate them appropriately. Being nimble and flexible to adapt to the demands of an everchanging retail/operational landscape. OPERATIONS Maintain the Center in a manner which is consistent with The Forbes Company Standards and brand expectations. Identify existing and potential deficiencies, and establish best practice measures to address the conditions and satisfactorily resolve them. Create a safe and aesthetically pleasing environment throughout the building and grounds. Motivate the team to be passionate about the operations so the Center is “show ready” daily. Demonstrate proficiency in the following areas: o Safety and security o Repairs and maintenance o Mechanical, Electrical, Plumbing o Information Technology o Construction, permitting, inspections, architecture o Landscaping o Janitorial o Risk and crisis management ADMINISTRATION/FINANCIAL Works closely with home office staff, including: accounting, development/construction and leasing departments. Develops and implements strategic plans that enhance the value and position the Center for unparalleled growth and success. Negotiates, executes and manages service agreements. Manages third party performance to ensure they meet The Forbes Company standards. Recommends and manages capital improvements and upgrading existing programs. Produces the annual CAM budget and manages the approved budget throughout the year
    $43k-81k yearly est. 2d ago
  • Selling General Manager - HME

    Wynne Hires, LLC

    Senior operations manager job in Detroit, MI

    A Selling General Manager in this role, is responsible for opening a new market location in Detroit, and for hiring a team and growing the business. EXPERIENCE WITH HOME MEDICAL EQUIPMENT, A MUST. Manage and grow a local market with expertise in (B2C) residential (DME) Durable Medical Equipment for patient mobility, safety, and independence in the home. As a Selling General Manager, you will lead your team to earn 5-star customer experience reviews, through consultative in-home sales appointments, timely installation of new equipment, and responsive service for maintenance and repairs. Sales & Marketing Expectations: • Achieve sales goals for number of appointments, conversation rate and total sales revenue. • Timely completion of estimates and contracts with a clear product solution and scope of work. • With Shared Services support, lead your team in relationship development with community and patient referral sources, holding in-services, and hosting events to promote in-home mobility products. Operations Responsibilities: • Review each sale and project to confirm quality standards of product, installation and customer satisfaction. • Local vendor management - find and develop relationships with local and regional subcontractors/vendors as needed. • Point of Escalation - respond to and resolve escalated situations with customers, systems, and processes. • Maintain accurate and adequate inventory for all stocked equipment. • Manage fleet/vehicle maintenance, repairs and cleanliness. • Ensure timely response and completion of all service calls; tracking warranty information, confirming satisfactory completion and billing of all service requests. Leadership Responsibilities: • Lead by example with ride-alongs, mentoring, and developing an understanding of each role (marketing, sales, production). • Hire, train and develop your team to achieve goals and exceed customer and referral partner expectations. • Achieve revenue targets and manage costs to a budget on a monthly, quarterly, and yearly basis, ensuring net profit goals are met. • Scale and grow your local market. • Communicate, educate and ensure team compliance with laws, regulatory agencies, and company policies. Required Industry Experience, Skills, and Travel • Residential Durable Medical Equipment (DME) industry experience required (B2C). • Proven experience as a successful Sales producer and manager. • Excellent spoken and written communication skills, presentation skills, and project management skills. • Strong interpersonal skills and the ability to lead and develop a team. • Excellent leadership and decision-making skills. • Financial acumen including understanding of a budget. • Excellent problem-solving skills. • Knowledgeable in Microsoft Word, Excel, Outlook, PowerPoint, and Teams. • Travel up to 10% as needed. Total Rewards: • Base salary plus incentive = total compensation of $120,000. • Benefits include medical insurance, dental insurance, vision care insurance, 401k, employer paid life insurance and long-term disability insurance. • Paid time off includes paid holidays and three weeks of PTO. • Training includes virtual and in-person learning and development, product development training, ongoing support, and the opportunity to grow personally and professionally in an expanding organization.
    $120k yearly 1d ago
  • STORE MANAGER in DEARBORN HEIGHTS, MI

    Dollar General 4.4company rating

    Senior operations manager job in Dearborn Heights, MI

    Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Company Overview Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at ************************************ Job Details GENERAL SUMMARY: Responsible for the management of all employees in the effective planning and implementation of all store processes, including ordering, receiving, stocking, presentation, selling, staffing and support. DUTIES and ESSENTIAL JOB FUNCTIONS: Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed. Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination. Make recommendations regarding employee pay rate and advancement. Communicate performance, conduct and safety expectations regularly; coordinate meetings and events to encourage safety, security and policies. Ensure that the store is appropriately staffed and effectively opened and closed each day. Personally open the store a minimum of two times per week; personally close the store a minimum of two times per week. Evaluate operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors. Order to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis; follow up on Basic Stock Replenishment (BSR)/cycle counts. Facilitate the efficient staging, stocking and storage of merchandise by following defined company work processes. Ensure that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage. Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls. Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures. Provide superior customer service leadership. Maintain a clean, well-organized store; facilitate a safe and secure working and shopping environment. Ensure that store is adequately equipped with tools necessary to perform required tasks. Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications; ensure employee compliance. Complete all paperwork and documentation according to guidelines and deadlines. Qualifications KNOWLEDGE and SKILLS: Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages. Knowledge of cash handling procedures including cashier accountability and deposit control. Ability to perform IBM cash register functions to generate reports. Knowledge of inventory management and merchandising practices. Effective oral and written communication skills. Effective interpersonal skills. Knowledge of recruiting, interviewing, hiring, counseling and termination practices including legal compliance and internal processes. Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE program, etc.) Good organization skills with attention to detail. Ability to solve problems and deal with a variety of situations where limited standardization exists. Certain store locations may give preference to bilingual Spanish speakers. WORK EXPERIENCE and/or EDUCATION: High school diploma or equivalent strongly preferred. One year of management experience in a retail environment preferred. COMPETENCIES: Aligns motives, values and beliefs with Dollar General values. Supports ownership by tapping into the potential of others. Acts as a liaison between the corporate office and store employees. Fosters cooperation and collaboration. Interacts with staff tactfully yet directly and maintains an open forum of exchange. Demonstrates responsiveness and sensitivity to customer needs. Applies basic principles of retail (i.e., ordering cycles, peak inventories, merchandise flow, etc.). Provides continuous attention to development of staff. Recruits, hires and trains qualified applicants to fulfill a store need. Ensures store compliance to federal labor laws and company policies and procedures. WORKING CONDITIONS and PHYSICAL REQUIREMENTS: Frequent walking and standing. Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks. Frequent handling of merchandise and equipment such as hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats (six-wheel carts). Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds. Occasional climbing (using ladder). Regularly driving/providing own transportation to make bank deposits and occasionally to attend management meetings and to other Dollar General stores. Fast-paced environment; moderate noise level. Occasionally exposed to outside weather conditions. Dollar General Corporation is an equal opportunity employer. #CC#
    $30k-49k yearly est. 3d ago
  • General Manager

    Variant Partners

    Senior operations manager job in Belleville, MI

    General Manager - U.S. Division (Global Manufacturing Group) Our client, a global manufacturing organization with a profitable and growing U.S. division, is seeking a General Manager to lead the business with full P&L ownership. With strong operations leadership already in place, this role is centered on commercial performance, customer engagement, and strategic growth. Key Responsibilities: Lead U.S. strategy and financial performance, including P&L, budgeting, forecasting, and investment planning Drive the commercial agenda: sales strategy, key account growth, pipeline development, and pricing Expand new business while deepening senior-level customer relationships, particularly in automotive and adjacent markets Ensure alignment of commercial goals with operational capabilities in partnership with the Head of Operations Build and develop a high-performing leadership team; promote a culture of accountability and continuous improvement Serve as the senior representative with customers, suppliers, and global leadership, ensuring alignment with group strategy Qualifications: Bachelor's degree required; MBA preferred 10+ years of progressive leadership experience in manufacturing Demonstrated success in sales leadership, business development, and key account management Automotive Tier I or Tier II experience preferred; global or matrixed exposure a plus Strong strategic thinking, commercial acumen, and leadership presence If you are interested in exploring this further, please apply to this posting.
    $43k-80k yearly est. 2d ago
  • Program Manager - eCommerce & Merchandise Operations

    Bda 4.0company rating

    Senior operations manager job in Troy, MI

    Most companies claim to have the best people. We say to them, "Keep dreaming." Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It's our people that make BDA the top global Merchandise Agency to work for. LOCATION REQUIREMENT This role follows a flexible onsite schedule and requires working onsite four (4) days per week, with one (1) remote day, at one of the following BDA office locations: Atlanta, GA, Austin or Dallas, TX, Troy, MI, Indianapolis, IN or Woodinville, WA. To be considered, candidates must live within a reasonable commuting distance of one of these offices, as regular in-person collaboration is essential to this role. POSITION OVERVIEW This is not a technical or IT-focused role. Experience in promotional merchandise, retail, or eCommerce programs is strongly preferred. Position Overview: The Program Manager oversees various aspects of program operations, ensuring smooth execution and continuous improvement. This role involves strategic planning, cross-functional collaboration, and data-driven decision-making to enhance program efficiency and effectiveness. The Program Manager will own the success of program health and execution in alignment with the strategic roadmap. They will partner with the sales team to drive success from ideation to execution. The ideal candidate will have a strong analytical mindset, excellent communication skills, and a proven track record in program management. Key Responsibilities: Cross-Functional Collaboration: Collaborate and communicate effectively with cross-functional teams to traffic inbound requests and ensure seamless program execution. Data-Driven Performance: Leverage data and reporting expertise to drive sales performance and increase Net Promoter Score (NPS). Client Contract Expertise: Act as an expert for client contract specifics, monitoring for compliance to ensure all terms are met. SKU Lifecycle Management: Own the end-to-end SKU lifecycle, determining when items have reached the end of their lifecycle to maximize sales and reduce inventory liability, in partnership with Merchandising and Planning. Marketing Execution: Oversee and manage marketing execution, including the implementation of site optimization tactics. Inventory Management: Partner with Planning to monitor inventory levels and identify liquidation tactics to manage stock efficiently. Qualifications: Bachelor's degree in Business, Marketing, or related field. 3-5 years of experience in program management or a related role. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Experience with Smartsheet or similar project management tools. Ability to work cross-functionally with multiple stakeholders and manage conflicting priorities. We are pleased to share the base salary range for this position is $70,000 to $80,000 with additional bonus opportunities. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA's total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation. #LI-LG1 #LI-Onsite BDA is more than a workplace - it's a family. For more than four decades we've promoted a vibrant and welcoming culture that not only accepts but demands you to be different. The quirky, the bold, the creative and the unique make up the foundation of a company that the most iconic brands in the world look to help tell their story through the power of merchandise. Connect With Us! Not ready to apply? Connect with us for general consideration. For more information: ************** For information about BDA's privacy policy for job applicants click here. Must be 18 years or older to apply.
    $70k-80k yearly Auto-Apply 45d ago
  • Operations Director

    Ripple Fiber

    Senior operations manager job in Plymouth, MI

    Operations Director | Ripple Fiber We are looking for an Operations Director to join our growing team that will cover and must reside in one of the following states: Michigan, Massachusetts, Illinois At Ripple Fiber, we deliver more than high-speed internet. We're creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America's most innovative, industry-leading fiber internet company, and help shape the future. We believe the biggest wave starts as a ripple. About our culture We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development. About the role Supervisory job with responsibility for directing, planning and apportioning the work of employees including interviewing, selecting and training, recommending the setting and adjusting of rates of pay and hours of work, and ensuring compliance with company and regulatory policy. Supervises field supervisors, field service technicians, and administrative staff providing products and services to both internal and external customers. Responsibilities: Coach and manage employee performance and behavior, develop the training strategy, monitor costs to meet financial goals and ensure all personnel are handled in accordance with company guidelines. Also required to interface with customers through face-to-face and/or telephone interactions. Duties include interviewing/hire/fire along with submitting performance appraisal for supervisors over an assigned territory. Monitors costs and workload. Administers and oversees company safety practices, and vehicle and tool inventory. Also required to establish, implement and monitor adherence to methods, process and procedures including managing employee attendance. Oversee activities and scheduling of frontline and coordinates with other departments to ensure that schedules are arranged to meet company/customer appointments/commitments. Ensures that all functions are performed correctly and in a timely fashion to meet/exceed customer expectations and company standards/specifications. Responsible for ensuring KPIs are met and may be responsible for the execution of plans targeted at delivery of specific service and cost results as typically tracked through a scorecard. Responsible for handling customer escalation. Responsible for training, evaluating and managing performance evaluations of direct reports. Influences decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates. Required Experience: 5+ years of network-related technical experience, some of which was in a supervisory role. Desired Education: High school diploma, GED or equivalent related network experience. Bachelor's Degree (BS/BA), technical degree or equivalent experience preferred. We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If you're passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you. Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.
    $78k-136k yearly est. 26d ago
  • Director of Plumbing Operations and Installation

    Cgc Water

    Senior operations manager job in Howell, MI

    We only HIRE the BEST! Who We Are CGC Home Services is a high-growth, high-performance plumbing and water treatment company with a relentless focus on serving and impacting our communities. Our mission is rooted in service, excellence, and reliability-showing up for our customers and our teams every single day. We are a multi-time Top Places to Work company with a bold vision to become the #1 Kinetico dealer and the largest plumbing company in our markets. To reach this vision, we need senior leaders who can help shape the direction of the company while driving disciplined execution in the field. Who You Are You are a proven, strategic leader, experienced in the trades, who knows how to lead leaders and influence outcomes. You think long-term while executing with urgency. You are equally comfortable in executive planning sessions and in the field coaching managers. You understand water treatment and plumbing operations well enough to lead with credibility-but your greatest strength is developing and sustain training programs and other systems, aligning teams, and driving measurable results. Position Overview The Director of Plumbing Operations and Installation is a senior leadership role responsible for overseeing Service Managers across Michigan, Florida, and North Carolina. This role carries both strategic and operational responsibility, ensuring service operations align with the company's long-term vision while delivering excellent, reliable results day-to-day. The Director of Plumbing Operations and Installation will be an active member of the Senior Leadership Team, contributing to quarterly and annual planning, company-wide initiatives, and strategic decision-making. Regular travel to MI, FL, and NC is . Key Responsibilities Lead, coach, and develop Service Managers across all three states Serve as a member of the Senior Leadership Team, helping guide the direction of the company Participate in quarterly and annual planning, goal-setting, and execution tracking Translate company vision and strategic priorities into clear operational execution Drive a culture of excellence, reliability, accountability, and service Monitor and manage service KPIs, scorecards, and performance metrics Ensure consistency in service standards, customer experience, and results across all locations Partner cross-functionally with Operations, Sales, Accounting, HR, and Training Lead and support training initiatives to strengthen leadership, technical capability, and customer service Identify gaps, implement improvements, and scale best practices Travel regularly to MI, FL, and NC to support leaders and teams in the field Skills & Experience We're Looking For Proven experience in a higher leadership or director-level role Strong background in In Home Service Industry or Field Operations Systems and process orientated Set up successful systems that last Excellent communication, coaching, and influence skills High level of accountability, reliability, and follow-through Willingness and ability to travel regularly between MI, FL, and NC What Success Looks Like Service Managers are aligned, empowered, and performing at a high level Service operations consistently meet or exceed company goals Customers receive reliable, high-quality service they trust and recommend Leadership development and training are proactive and effective Strategy is executed consistently across all markets Company culture remains strong, aligned, and values-driven What We Offer Competitive executive-level compensation (based on experience) Meaningful influence on the direction and growth of the company Career growth opportunities-we promote from within A mission-driven, high-performance leadership culture Best-in-class products, services, and systems The opportunity to lead, grow, and leave a lasting impact Our Culture We pursue excellence without excuses We lead with integrity and accountability We serve people-customers, teammates, and communities We measure what matters and execute with discipline We build leaders who build leaders Ready to Lead at a higher Level? If you are ready to help shape the future of a growing multi-state organization, we want to talk to you. Apply Now:
    $77k-135k yearly est. 4d ago
  • Director of Operations (Restaurant + Hotel)

    Aparium Hotel Group 3.9company rating

    Senior operations manager job in Detroit, MI

    DIRECTOR OF OPERATIONS PROFILE is exempt WHO YOU ARE You are a hospitality leader whose story starts in food and beverage-someone who learned early on that the heartbeat of a great hotel often begins in its kitchen and carries through every guest experience. You know how a well-timed greeting can feel like good service, but how a perfectly executed plate can feel like love. You understand that dining, design, and detail are all part of the same conversation-and that every sensory touchpoint matters. You've built your career from the ground up, mastering both the art of service and the discipline of operations. You can walk a restaurant floor and feel its rhythm, collaborate with an Executive Chef on a menu that tells a story, then turn around and lead a meeting on labor targets, guest satisfaction, or preventive maintenance. You know how to balance creativity with consistency, intuition with analytics, and hospitality with profitability. Your leadership style is grounded in humility and presence. You work shoulder to shoulder with your team-mentoring, coaching, and sometimes running food or greeting guests yourself-because you believe the best leaders lead from within, not above. You're equally at home in the dining room, the front desk, or a back-of-house hallway, because to you, every corner of the hotel contributes to the guest experience. You're drawn to spaces that blur the line between neighborhood gathering place and refined destination-places that feel both local and elevated, where hospitality is heartfelt and every detail feels intentional. For you, success is not just measured in revenue or check averages-it's in the feeling guests take with them when they leave, and the pride your team feels in creating it. At Detroit Foundation Hotel, you'll bring that same blend of heart, precision, and operational grit to every department-from guest services and housekeeping to engineering and food & beverage. You'll be the connective thread between vision and execution, ensuring that every moment, every plate, and every stay reflects the unapologetic spirit of Detroit and the thoughtful craftsmanship that defines Aparium. THE ROLE The Director of Operations is the operational heartbeat of Detroit Foundation Hotel, partnering closely with the General Manager to oversee the rhythm, performance, and soul of the property. This role ensures every department-from guest services and housekeeping to engineering and food & beverage-operates in sync, creating experiences that are seamless, intentional, and unmistakably Detroit. Rooted in a strong food and beverage background, this leader brings an innate understanding of how a great meal, a genuine conversation, or a perfectly timed gesture can define a guest's stay. You'll collaborate closely with the Executive Chef to elevate culinary and service excellence across the hotel's restaurant, bar, and event spaces, ensuring that what happens at the table complements what happens throughout the guest journey. This is a role for someone who thrives equally on the floor and in the boardroom-someone who can interpret a P&L in the morning, jump behind the host stand or service line in the afternoon, and inspire their team at lineup that evening. You'll provide both strategic direction and hands-on support to department heads in F&B, Front Office, Housekeeping, Engineering, and Events, aligning performance with Aparium's values of authenticity, craft, and connection. At Aparium, leaders work side by side with their teams-coaching, supporting, and holding one another accountable to high standards and shared success. You'll cultivate trust and collaboration across departments, building a culture where creativity and ownership thrive, and where every associate feels part of something meaningful. You'll also serve as a key member of the Executive Committee, working closely with the General Manager and Aparium's home office team to drive operational strategy, financial performance, and long-term growth. Above all, you'll protect and elevate the guest experience-ensuring every stay, every plate, and every interaction reflects the hotel's purpose, the city's spirit, and the Aparium way of thoughtful, unscripted hospitality. HOW YOU WILL LEAD You lead from the floor, not the corner office. You're the kind of leader who grabs an apron when service gets busy, joins a property walk with your engineering lead, and never misses a chance to thank a housekeeper by name. You understand that real hospitality starts with presence-and you show up for your team in ways that matter. You listen first and act with intention. You build trust through transparency, setting clear expectations while giving your team the freedom to make decisions that delight guests. You see feedback as a form of care, and you deliver it with the same thoughtfulness you expect your team to extend to guests. You believe collaboration is the secret ingredient to great operations. You work shoulder to shoulder with the Executive Chef, ensuring that what's plated in the restaurant aligns with what's promised in the guestroom: a consistent, soulful expression of the brand. You empower your department heads to lead with confidence, aligning their efforts around shared goals that drive both experience and profitability. You stay grounded in the details but never lose sight of the big picture. You know the data, you read the numbers, and you connect them to the human side of the business-recognizing that strong financial results are the byproduct of inspired teams and genuine guest connections. You bring out the best in people. Through mentorship, honest communication, and everyday example, you shape a culture that's inclusive, curious, and full of heart. You set a tone that's calm under pressure, gracious in challenge, and proud of what's created together. At Detroit Foundation Hotel, you'll lead with the confidence of experience and the humility of service-championing a workplace that feels like family, a hotel that feels like home, and a team that lives the Aparium belief that the best hospitality is personal, purposeful, and deeply human. WHAT YOU WILL DO * Oversee the daily rhythm of Detroit Foundation Hotel, ensuring every department-from guest services and housekeeping to engineering and food & beverage-operates with precision, pride, and purpose. * Partner closely with the General Manager to craft and execute operational strategies that balance guest satisfaction, team engagement, and financial performance. * Lead and mentor department heads across Food & Beverage, Front Office, Housekeeping, Engineering, and Events, creating a culture of accountability, collaboration, and creativity. * Work side by side with the Executive Chef to elevate culinary and beverage programming, ensuring every outlet reflects the hotel's soul and Detroit's unique sense of place. * Champion excellence in service by being a visible presence across the property-joining pre-shifts, walking the floor, engaging guests, and supporting your team wherever needed. * Ensure operational efficiency and fiscal responsibility through careful management of labor, costs, and budgets, driving profitability without compromising quality or culture. * Collaborate with the Sales & Events teams to deliver seamless group, catering, and banquet experiences that feel personal, polished, and true to Aparium's approach to hospitality. * Partner with People + Culture to attract, train, and retain exceptional talent, building a team that embodies curiosity, pride, and authentic hospitality. * Uphold the highest standards of cleanliness, safety, and facility care, ensuring every space-from guestroom to restaurant to rooftop-reflects the attention and integrity of the brand. * Monitor key performance indicators (KPIs) such as guest satisfaction, profitability, and employee engagement, using data to inform decisions and storytelling to inspire results. * Foster open communication across all levels of the operation, ensuring your team feels heard, supported, and connected to the hotel's mission. * Contribute as a core member of the Executive Committee, helping to shape strategic direction, strengthen culture, and drive continued innovation within the property and the Aparium portfolio. * Protect and evolve the guest experience-championing thoughtful, unscripted service that feels uniquely personal, inherently local, and unmistakably Aparium. WHAT YOU WILL NEED * A foundation built in food & beverage operations, with a deep understanding of how culinary and service experiences shape a guest's connection to place. * Proven success leading multi-outlet operations in hotels or independent restaurants, with at least five (5) years of progressive leadership experience in lifestyle, boutique, or design-forward hospitality. * A natural ability to balance strategy and execution-comfortable leading an executive meeting in the morning, then walking the dining room or greeting guests in the evening. * Strong financial acumen, with experience managing budgets, P&Ls, and cost controls while keeping people and experience at the center of every decision. * Exceptional interpersonal and communication skills; you inspire trust, invite collaboration, and know how to lead with both empathy and accountability. * A track record of developing teams through mentorship, recognition, and honest feedback-helping people grow into their full potential. * A genuine appreciation for Detroit-its culture, creativity, and resilience-and a passion for creating experiences that honor its spirit. * Comfort with the dynamic nature of hospitality: weekends, holidays, and the occasional long day that comes with leading a property that's always alive. * A humble confidence and curiosity that drives you to keep learning, keep improving, and keep showing up for your team and your guests. As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and a sense of belonging for all associates. We do not discriminate and believe every individual should be proud of who they are, and where they come from and take pride in who we serve. Aparium is an E-Verify employer.
    $71k-107k yearly est. 60d+ ago
  • Director of Operations

    Security Director In San Diego, California

    Senior operations manager job in Detroit, MI

    Allied Universal , North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal is hiring a Director of Operations. As Director of Operations, you will manage onsite Account Managers to ensure client satisfaction and optimal Security Professional performance at multiple branch security locations and client sites. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets, including healthcare, commercial real estate, government, and hospitality. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience. RESPONSIBILITIES: Caring Leadership, Client Engagement, and Operational Oversight: Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability. Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development, while taking ownership of succession planning at all levels Build, maintain, and grow relationships with clients by understanding their security needs and ensuring satisfaction; Develop and implement corrective action plans for Identified opportunities for operational improvement Deliver high-quality service to our clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements Analyze, report and drive operational metrics and KPI's using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity Identify and mitigate security risks; develop and implement security protocols, training and response plans Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries Financial Performance and Growth: Work with branch leadership to strengthen financial performance within your assigned portfolio by managing budget allocation, driving revenue growth, reducing non-billable overtime, improving cash collections, and controlling expenses Collaborate with leadership to drive organic business growth within existing client operations By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization. QUALIFICATIONS (MUST HAVE): Must possess one or more of the following: Bachelor's degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry Associate's degree in criminal justice, business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry High School diploma or equivalent with seven (7) years of management experience in a high-volume workforce environment or service industry Current driver's license if driving a company vehicle or personal vehicle in the course of conducting business (e.g., client visits, attending networking events) Minimum of two (2) years of experience driving operational goals and metrics Minimum of two (2) years of experience in successfully building and developing teams Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events Basic understanding of financial principles, including budgeting and financial reporting. Ability to interpret simple financial data and use it to support decision-making PREFERRED QUALIFICATIONS (NICE TO HAVE): Law enforcement, military and/or contract or proprietary security services experience Experience managing a dispersed workforce in a multi-location operation BENEFITS: Base salary + bonus eligibility + internal promotion opportunities Medical, dental, vision, basic life, AD&D, and disability insurance Eight paid holidays annually, five sick days, and four personal days Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. #LI-BB1 Closing Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: *********** If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices. Requisition ID 2025-1506022
    $78k-136k yearly est. Auto-Apply 4d ago
  • Director of Operations

    Crisp Recruit

    Senior operations manager job in Troy, MI

    Are you the kind of leader who thrives on bringing structure to chaos, turning ambitious goals into measurable results, and holding teams accountable without losing sight of culture? Do you excel at implementing systems, streamlining operations, and ensuring KPIs aren't just numbers on a dashboard but commitments that drive performance? Can you balance the urgency of daily operational needs with the strategic vision required to build a scalable, future-ready firm? Final question: When faced with a challenge, do you get excited or run away? ** IMPORTANT: TO APPLY ** If you have any questions, please email **************** only. Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform. To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens. **RECRUITERS DO NOT CONTACT** Disability Law Group is dedicated to guiding individuals and families through some of life's most challenging moments. From Social Security Disability benefits to Veterans' claims, we advocate for people who need strong, compassionate representation. Our team is based in Troy, Michigan, and we're known for combining deep legal expertise with a client-first culture that values empathy, precision, and results. We've grown steadily by staying committed to both our mission and our people. At Disability Law Group, success is measured not only in cases won but in lives changed. This is where advocacy meets accountability, and where every member of our team plays a role in creating impact. This role is ideal for a data-driven, proactive leader who can establish systems, enforce accountability, and free up attorneys to focus on client advocacy. The DOO will own operational execution, manage firmwide KPIs, oversee system migrations (including Prevail to Filevine), and ensure the firm operates with both efficiency and humanity. What you'll do: Accountability & KPI Management: Build and maintain firmwide KPI dashboards by department and individual. Hold attorneys and staff accountable to metrics and performance expectations. Address underperformance immediately and transparently. Systems & Process Optimization: Audit and optimize current workflows; develop SOPs with accountability loops. Lead the firm's transition from Prevail to Filevine, including vendor selection, rollout, and training. Partner with finance and IT to ensure seamless adoption of tech and reporting tools. Operations & Strategic Oversight: Serve as the firm's “go-to” operator, managing daily functions and removing bottlenecks. Drive continuous improvement initiatives and monitor industry/legal tech trends. Ensure compliance with all regulatory and ethical standards. Financial & Vendor Management Collaborate with finance on budgets, forecasting, and cost control. Provide financial analysis to partners with recommendations for savings and growth. Manage vendor relationships and negotiate contracts for maximum value. Leadership & Change Management Build buy-in across the team during system rollouts and firmwide changes. Conduct performance reviews, mentorship, and training to strengthen leadership pipelines. Balance strong accountability with a supportive, inclusive culture. Client Experience & Escalation Partner with client-facing teams to resolve escalations effectively. Oversee client feedback loops, escalation workflows, and service standards. What we're looking for: Proven operator: 5-7+ years in operations, ideally within a law firm or other compliance-driven professional services. KPI-driven thinker: Fluent in numbers, dashboards, and data-based decision-making. Systems leader: Experienced with process design, tech implementation, and change management. Strong communicator: Builds credibility quickly with attorneys, staff, and external partners. Approachable but firm: Balances accountability with culture. Tech savvy: Familiar with Filevine, Salesforce, or other case/CRM platforms. Why you should work here: Empowering culture: Work in an environment that values accountability, growth, and collaboration. Impactful work: Your role directly enables attorneys to advocate more effectively for clients. Comprehensive benefits: Competitive salary, insurance options, and support for professional development. At Disability Law Group, you'll do more than manage operations. You'll shape the systems that allow us to deliver justice and care to clients who need it most. This is your chance to step into a role where accountability, leadership, and impact meet.
    $78k-136k yearly est. Auto-Apply 60d+ ago
  • Director of Field Operations

    CGC Water

    Senior operations manager job in Howell, MI

    We only HIRE the BEST! Who We Are CGC Home Services is a high-growth, high-performance plumbing and water treatment company with a relentless focus on serving and impacting our communities. Our mission is rooted in service, excellence, and reliability-showing up for our customers and our teams every single day. We are a multi-time Top Places to Work company with a bold vision to become the #1 Kinetico dealer and the largest plumbing company in our markets. To reach this vision, we need senior leaders who can help shape the direction of the company while driving disciplined execution in the field. Who You Are You are a proven, strategic leader who knows how to lead leaders and influence outcomes. You think long-term while executing with urgency. You are equally comfortable in executive planning sessions and in the field coaching managers. You understand water treatment and plumbing operations well enough to lead with credibility-but your greatest strength is developing and sustain training programs and other systems, aligning teams, and driving measurable results. Position Overview The Director of Field Operations is a senior leadership role responsible for overseeing Service Managers across Michigan, Florida, and North Carolina. This role carries both strategic and operational responsibility, ensuring service operations align with the company's long-term vision while delivering excellent, reliable results day-to-day. The Director of Field Operations will be an active member of the Senior Leadership Team, contributing to quarterly and annual planning, company-wide initiatives, and strategic decision-making. Regular travel to MI, FL, and NC is required. Key Responsibilities * Lead, coach, and develop Service Managers across all three states * Serve as a member of the Senior Leadership Team, helping guide the direction of the company * Participate in quarterly and annual planning, goal-setting, and execution tracking * Translate company vision and strategic priorities into clear operational execution * Drive a culture of excellence, reliability, accountability, and service * Monitor and manage service KPIs, scorecards, and performance metrics * Ensure consistency in service standards, customer experience, and results across all locations * Partner cross-functionally with Operations, Sales, Accounting, HR, and Training * Lead and support training initiatives to strengthen leadership, technical capability, and customer service * Identify gaps, implement improvements, and scale best practices * Travel regularly to MI, FL, and NC to support leaders and teams in the field Skills & Experience We're Looking For * Proven experience in a higher leadership or director-level role * Strong background in In Home Service Industry or Field Operations * Systems and process orientated * Set up successful systems that last * Excellent communication, coaching, and influence skills * High level of accountability, reliability, and follow-through * Willingness and ability to travel regularly between MI, FL, and NC What Success Looks Like * Service Managers are aligned, empowered, and performing at a high level * Service operations consistently meet or exceed company goals * Customers receive reliable, high-quality service they trust and recommend * Leadership development and training are proactive and effective * Strategy is executed consistently across all markets * Company culture remains strong, aligned, and values-driven What We Offer * Competitive executive-level compensation (based on experience) * Meaningful influence on the direction and growth of the company * Career growth opportunities-we promote from within * A mission-driven, high-performance leadership culture * Best-in-class products, services, and systems * The opportunity to lead, grow, and leave a lasting impact Our Culture * We pursue excellence without excuses * We lead with integrity and accountability * We serve people-customers, teammates, and communities * We measure what matters and execute with discipline * We build leaders who build leaders Ready to Lead at a higher Level? If you are ready to help shape the future of a growing multi-state organization, we want to talk to you. Apply Now:
    $74k-111k yearly est. 5d ago
  • Project Manager, Operations

    AAA Life Insurance Company 4.5company rating

    Senior operations manager job in Livonia, MI

    Why AAA Life AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them - and their families - when we're needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive. Who are we looking for? We are seeking a dynamic and detail-oriented Project Manager who thrives in a fast-paced environment. You should be passionate about delivering results and taking on responsibility, highly organized, and able to manage multiple projects simultaneously. The ideal candidate is a natural leader with strong communication skills, capable of driving cross-functional teams toward a common goal. You are a problem solver with a proactive approach, who enjoys overcoming challenges and is committed to continuous improvement. Your ability to anticipate risks and manage resources effectively will be key to your success. Responsibilities How You'll Work Work Solution: Hybrid Relocation Eligibility: Available What You'll Do Project Planning & Initiation Collaborate with stakeholders to gather requirements and define project scope, objectives, and success criteria of multi million strategic Operations projects Develop comprehensive project plans outlining timelines, milestones, resource allocation, and key deliverables Create detailed work breakdown structures and task assignments to ensure clear understanding of roles and responsibilities Team Leadership & Collaboration Lead and motivate cross-functional teams, ensuring all members understand project goals and their specific contributions Facilitate effective communication within the team, fostering a collaborative environment that encourages knowledge sharing and problem-solving Follow up diligently and consistently with task owners to ensure deadlines are met and the project progresses according to plan Whenever things do not go as planned, redefine plan, assign new timelines, and communicate effectively Stakeholder Management Serve as the primary point of contact for all project-related communications, ensuring stakeholders are informed of progress, risks, and issues Facilitate regular status meetings and produce comprehensive reports that summarize project status, potential risks, and mitigation strategies Manage expectations by aligning project deliverables with stakeholder needs and addressing any changes in scope or priorities Risk Management Identify potential risks throughout the project lifecycle, assessing their impact and likelihood Develop and implement risk mitigation strategies to minimize the impact on project timelines, costs, and quality Monitor ongoing risks, adjust plans as necessary, and communicate risk management activities to stakeholders Budget & Resource Management Develop and manage project budgets, ensuring projects are delivered within financial constraints Track project expenses, approve expenditures, and ensure accurate financial reporting throughout the project lifecycle Optimize resource utilization, balancing team capacity with project demands and reallocating resources as necessary to meet project objectives Timeline & Milestone Management Develop and maintain detailed project schedules, ensuring all tasks are assigned, tracked, and completed on time Monitor progress against the project plan, identifying and addressing any delays or deviations from the schedule Ensure critical milestones are met, coordinating with team members to expedite tasks where necessary Qualifications Qualifications Bachelor's degree in any field 3 to 10 years of experience in project management Preferred Qualifications Pragmatic self-starter Ability to thrive in a fast-paced work environment within a growing company and successfully manage multiple priorities at the same time Strong proficiency in project management software (e.g., MS Project, Jira, Trello) Solid understanding of project management methodologies (Agile, Waterfall, etc.) Excellent communication and interpersonal skills Certification in PMP, PRINCE2, or Agile (preferred but not required) While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. #LI-Hybrid
    $58k-74k yearly est. Auto-Apply 60d+ ago

Learn more about senior operations manager jobs

How much does a senior operations manager earn in Redford, MI?

The average senior operations manager in Redford, MI earns between $84,000 and $162,000 annually. This compares to the national average senior operations manager range of $91,000 to $175,000.

Average senior operations manager salary in Redford, MI

$117,000

What are the biggest employers of Senior Operations Managers in Redford, MI?

The biggest employers of Senior Operations Managers in Redford, MI are:
  1. Deloitte
  2. SBM Management Services
  3. Universal Logistics Holdings
  4. Plante & Moran PLLC.
  5. Ford Motor
  6. M. Shapiro Real Estate Group
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