Senior patient service representative vs patient account manager

Differences between senior patient service representative and patient account manager duties and responsibilities

Senior patient service representative example responsibilities.

• Prioritize and manage multiple tasks; working knowledge of hospital billing systems/ follow-up process and CPT and ICD-9 coding.
• Manage PSR staff and perform all PSR functions including registration, check-out, medical records, order entry and procedure scheduling.
• Pursue reimbursement on accounts with general understanding of CPT, HCPCS, ICD-9, drugs, and revenue codes.
• Collect from insurance companies for Medicaid.
• Speak with insurance companies and facilitates communication between patients and doctors.
• Interact extensively with patients and insurance representatives to explain and educate patient on billing procedure.
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Patient account manager example responsibilities.

• Manage CLIA certify laboratory ensuring quality and proficiency standards of several non-waive proficiency tests.
• Manage the credentialing of all new providers by ensuring that their Medicare and Medicaid applications are complete accurately and timely.
• Manage all medical billing relate operations including insurance and Medicaid verification, coding, accounts receivable, billing and collections.
• Manage major transformation by creating/designing and implementing new EHR operating system providing communications, training and technical support throughout the process.
• Enter demographics and work on EOB's.
• Move the general surgery clinic from one location to another on campus.
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