Senior patient service representative vs patient advocate

The differences between senior patient service representatives and patient advocates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a senior patient service representative and a patient advocate. Additionally, a patient advocate has an average salary of $36,325, which is higher than the $35,969 average annual salary of a senior patient service representative.

The top three skills for a senior patient service representative include patients, patient service and patient care. The most important skills for a patient advocate are patients, customer service, and patient care.

Senior patient service representative vs patient advocate overview

	Senior Patient Service Representative	Patient Advocate
Yearly salary	$35,969	$36,325
Hourly rate	$17.29	$17.46
Growth rate	-4%	-4%
Number of jobs	131,462	88,778
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	4	4

Senior patient service representative vs patient advocate salary

Senior patient service representatives and patient advocates have different pay scales, as shown below.

	Senior Patient Service Representative	Patient Advocate
Average salary	$35,969	$36,325
Salary range	Between $22,000 And $58,000	Between $29,000 And $45,000
Highest paying City	-	Springfield, MA
Highest paying state	-	Massachusetts
Best paying company	-	Cognizant
Best paying industry	-	Health Care

Differences between senior patient service representative and patient advocate education

There are a few differences between a senior patient service representative and a patient advocate in terms of educational background:

	Senior Patient Service Representative	Patient Advocate
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	Stanford University	University of Pennsylvania

Senior patient service representative vs patient advocate demographics

Here are the differences between senior patient service representatives' and patient advocates' demographics:

	Senior Patient Service Representative	Patient Advocate
Average age	40	40
Gender ratio	Male, 10.6% Female, 89.4%	Male, 17.5% Female, 82.5%
Race ratio	Black or African American, 11.3% Unknown, 5.6% Hispanic or Latino, 20.7% Asian, 6.0% White, 55.7% American Indian and Alaska Native, 0.8%	Black or African American, 10.5% Unknown, 5.2% Hispanic or Latino, 23.6% Asian, 6.8% White, 53.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between senior patient service representative and patient advocate duties and responsibilities

Senior patient service representative example responsibilities.

Prioritize and manage multiple tasks; working knowledge of hospital billing systems/ follow-up process and CPT and ICD-9 coding.
Manage PSR staff and perform all PSR functions including registration, check-out, medical records, order entry and procedure scheduling.
Pursue reimbursement on accounts with general understanding of CPT, HCPCS, ICD-9, drugs, and revenue codes.
Collect from insurance companies for Medicaid.
Speak with insurance companies and facilitates communication between patients and doctors.
Interact extensively with patients and insurance representatives to explain and educate patient on billing procedure.

Patient advocate example responsibilities.

Manage the complaint process as required by CMS for the hospital.
Provide support for emergencies by managing inappropriate behaviors, aggressive patients, CPR and persons in crisis.
Train to welcome and register patients at ESI triage window.
Document patients medical problems using ICD 9 and CPT coding for patients diagnosis.
Pull any incoming referrals, triage them, and schedule patients with the appropriate doctor.
Collect and review patient information to determine patients' eligibility for Medicaid and charity program assistance.

Senior patient service representative vs patient advocate skills

Common senior patient service representative skills

Patients, 27%
Patient Service, 5%
Patient Care, 5%
Patient Appointments, 5%
Insurance Eligibility, 5%
Insurance Verification, 4%

Common patient advocate skills

Patients, 28%
Customer Service, 11%
Patient Care, 5%
Medicaid, 4%
Financial Assistance, 4%
Patient Accounts, 4%

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Senior Patient Service Representative
Senior Patient Service Representative vs Patient Advocate

Updated January 8, 2025

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