Senior patient service representative vs patient care advocate

The differences between senior patient service representatives and patient care advocates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a senior patient service representative and a patient care advocate. Additionally, a senior patient service representative has an average salary of $35,969, which is higher than the $34,043 average annual salary of a patient care advocate.

The top three skills for a senior patient service representative include patients, patient service and patient care. The most important skills for a patient care advocate are patients, patient care, and PCA.

Senior patient service representative vs patient care advocate overview

	Senior Patient Service Representative	Patient Care Advocate
Yearly salary	$35,969	$34,043
Hourly rate	$17.29	$16.37
Growth rate	-4%	-4%
Number of jobs	131,462	126,400
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 29%
Average age	40	40
Years of experience	4	4

Senior patient service representative vs patient care advocate salary

Senior patient service representatives and patient care advocates have different pay scales, as shown below.

	Senior Patient Service Representative	Patient Care Advocate
Average salary	$35,969	$34,043
Salary range	Between $22,000 And $58,000	Between $22,000 And $51,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	Hawaii
Best paying company	-	Huntington Hospital
Best paying industry	-	Manufacturing

Differences between senior patient service representative and patient care advocate education

There are a few differences between a senior patient service representative and a patient care advocate in terms of educational background:

	Senior Patient Service Representative	Patient Care Advocate
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 29%
Most common major	Business	Business
Most common college	Stanford University	University of Pennsylvania

Senior patient service representative vs patient care advocate demographics

Here are the differences between senior patient service representatives' and patient care advocates' demographics:

	Senior Patient Service Representative	Patient Care Advocate
Average age	40	40
Gender ratio	Male, 10.6% Female, 89.4%	Male, 22.3% Female, 77.7%
Race ratio	Black or African American, 11.3% Unknown, 5.6% Hispanic or Latino, 20.7% Asian, 6.0% White, 55.7% American Indian and Alaska Native, 0.8%	Black or African American, 11.9% Unknown, 5.2% Hispanic or Latino, 20.2% Asian, 6.8% White, 55.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between senior patient service representative and patient care advocate duties and responsibilities

Senior patient service representative example responsibilities.

Prioritize and manage multiple tasks; working knowledge of hospital billing systems/ follow-up process and CPT and ICD-9 coding.
Manage PSR staff and perform all PSR functions including registration, check-out, medical records, order entry and procedure scheduling.
Pursue reimbursement on accounts with general understanding of CPT, HCPCS, ICD-9, drugs, and revenue codes.
Collect from insurance companies for Medicaid.
Speak with insurance companies and facilitates communication between patients and doctors.
Interact extensively with patients and insurance representatives to explain and educate patient on billing procedure.

Patient care advocate example responsibilities.

Communicate with insurance companies on a continuous basis to ensure hospital reimbursement and attain authorization for home and rehabilitation services.
Answer questions relate to pharmacy benefits while maintaining HIPAA confidentiality, productivity standards, and performance guidelines.
Assist patients with bathroom needs - bedside commode, bedpan, urinal, catheter care.
Know how to do lab work such as strep and flu testing, drawing blood, and EKG's.
Assist in all medical needs (CBG's, vitals, bathing, bed changes, EKG's).
Place catheters in patients of all ages and genders.

Senior patient service representative vs patient care advocate skills

Common senior patient service representative skills

Patients, 27%
Patient Service, 5%
Patient Care, 5%
Patient Appointments, 5%
Insurance Eligibility, 5%
Insurance Verification, 4%

Common patient care advocate skills

Patients, 34%
Patient Care, 20%
PCA, 7%
Social Work, 4%
HIPAA, 3%
Vital Signs, 3%

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Senior Patient Service Representative
Senior Patient Service Representative vs Patient Care Advocate

Updated January 8, 2025

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