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Senior patient service representative vs patient care representative

The differences between senior patient service representatives and patient care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a senior patient service representative and a patient care representative. Additionally, a senior patient service representative has an average salary of $35,969, which is higher than the $33,709 average annual salary of a patient care representative.

The top three skills for a senior patient service representative include patients, patient service and patient care. The most important skills for a patient care representative are patients, patient care, and home health.

Senior patient service representative vs patient care representative overview

Senior Patient Service RepresentativePatient Care Representative
Yearly salary$35,969$33,709
Hourly rate$17.29$16.21
Growth rate-4%-4%
Number of jobs131,462133,317
Job satisfaction--
Most common degreeBachelor's Degree, 41%Bachelor's Degree, 39%
Average age4040
Years of experience44

Senior patient service representative vs patient care representative salary

Senior patient service representatives and patient care representatives have different pay scales, as shown below.

Senior Patient Service RepresentativePatient Care Representative
Average salary$35,969$33,709
Salary rangeBetween $22,000 And $58,000Between $27,000 And $41,000
Highest paying City-Boston, MA
Highest paying state-Alaska
Best paying company-Massachusetts General Hospital
Best paying industry-Technology

Differences between senior patient service representative and patient care representative education

There are a few differences between a senior patient service representative and a patient care representative in terms of educational background:

Senior Patient Service RepresentativePatient Care Representative
Most common degreeBachelor's Degree, 41%Bachelor's Degree, 39%
Most common majorBusinessBusiness
Most common collegeStanford UniversityUniversity of Pennsylvania

Senior patient service representative vs patient care representative demographics

Here are the differences between senior patient service representatives' and patient care representatives' demographics:

Senior Patient Service RepresentativePatient Care Representative
Average age4040
Gender ratioMale, 10.6% Female, 89.4%Male, 17.1% Female, 82.9%
Race ratioBlack or African American, 11.3% Unknown, 5.6% Hispanic or Latino, 20.7% Asian, 6.0% White, 55.7% American Indian and Alaska Native, 0.8%Black or African American, 12.5% Unknown, 5.1% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.2% American Indian and Alaska Native, 0.6%
LGBT Percentage7%7%

Differences between senior patient service representative and patient care representative duties and responsibilities

Senior patient service representative example responsibilities.

  • Prioritize and manage multiple tasks; working knowledge of hospital billing systems/ follow-up process and CPT and ICD-9 coding.
  • Manage PSR staff and perform all PSR functions including registration, check-out, medical records, order entry and procedure scheduling.
  • Pursue reimbursement on accounts with general understanding of CPT, HCPCS, ICD-9, drugs, and revenue codes.
  • Collect from insurance companies for Medicaid.
  • Speak with insurance companies and facilitates communication between patients and doctors.
  • Interact extensively with patients and insurance representatives to explain and educate patient on billing procedure.
    • Show more

Patient care representative example responsibilities.

  • Manage cash and co-payments accurately and discharge patients providing them with proper medical notes and information before exiting.
  • Verify insurance, Medicaid, Medicare, register patients, and code proper ICD-9 and CPT codes on encounters.
  • Utilize medical terminology, CPT, HCPC and ICD-9 and patient information into new authorizations.
  • Interview patients to gather information pertinent to their Medicaid application.
  • Screen, identify, and enter ICD-9 coding from treatment record forms.
  • Maintain patient confidentiality and follow HIPAA rules.
    • Show more

Senior patient service representative vs patient care representative skills

Common senior patient service representative skills
  • Patients, 27%
  • Patient Service, 5%
  • Patient Care, 5%
  • Patient Appointments, 5%
  • Insurance Eligibility, 5%
  • Insurance Verification, 4%
Common patient care representative skills
  • Patients, 25%
  • Patient Care, 13%
  • Home Health, 7%
  • Cash Management, 5%
  • Phone Calls, 4%
  • CPT, 3%

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Updated January 8, 2025

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