Senior patient service representative vs patient liaison

Differences between senior patient service representative and patient liaison duties and responsibilities

Senior patient service representative example responsibilities.

• Prioritize and manage multiple tasks; working knowledge of hospital billing systems/ follow-up process and CPT and ICD-9 coding.
• Manage PSR staff and perform all PSR functions including registration, check-out, medical records, order entry and procedure scheduling.
• Pursue reimbursement on accounts with general understanding of CPT, HCPCS, ICD-9, drugs, and revenue codes.
• Collect from insurance companies for Medicaid.
• Speak with insurance companies and facilitates communication between patients and doctors.
• Interact extensively with patients and insurance representatives to explain and educate patient on billing procedure.
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Patient liaison example responsibilities.

• Provide support for emergencies by managing inappropriate behaviors, aggressive patients, CPR and persons in crisis.
• Conduct all insurance verification and obtain authorization to treat sub-acute rehabilitation patients.
• Attend Michigan state eligibility hearings, when necessary to assist and gain Medicaid disability benefits for patients.
• Interview patients of hospital facility to obtain necessary documentation to secure Medicaid coverage as payment of inpatient hospital charges.
• Set up payment plan, verify personal information per HIPAA guidelines.
• Respect and maintain HIPPA and patient confidentiality and dignity of patients at all times.
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