Senior patient service representative vs patient service specialist

The differences between senior patient service representatives and patient service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a senior patient service representative and a patient service specialist. Additionally, a senior patient service representative has an average salary of $35,969, which is higher than the $33,563 average annual salary of a patient service specialist.

The top three skills for a senior patient service representative include patients, patient service and patient care. The most important skills for a patient service specialist are patients, patient service, and physical therapy.

Senior patient service representative vs patient service specialist overview

	Senior Patient Service Representative	Patient Service Specialist
Yearly salary	$35,969	$33,563
Hourly rate	$17.29	$16.14
Growth rate	-4%	-4%
Number of jobs	131,462	105,915
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 36%
Average age	40	40
Years of experience	4	4

Senior patient service representative vs patient service specialist salary

Senior patient service representatives and patient service specialists have different pay scales, as shown below.

	Senior Patient Service Representative	Patient Service Specialist
Average salary	$35,969	$33,563
Salary range	Between $22,000 And $58,000	Between $27,000 And $40,000
Highest paying City	-	Springfield, MA
Highest paying state	-	Massachusetts
Best paying company	-	Virginia Eye Institute
Best paying industry	-	Health Care

Differences between senior patient service representative and patient service specialist education

There are a few differences between a senior patient service representative and a patient service specialist in terms of educational background:

	Senior Patient Service Representative	Patient Service Specialist
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 36%
Most common major	Business	Business
Most common college	Stanford University	University of Pennsylvania

Senior patient service representative vs patient service specialist demographics

Here are the differences between senior patient service representatives' and patient service specialists' demographics:

	Senior Patient Service Representative	Patient Service Specialist
Average age	40	40
Gender ratio	Male, 10.6% Female, 89.4%	Male, 12.5% Female, 87.5%
Race ratio	Black or African American, 11.3% Unknown, 5.6% Hispanic or Latino, 20.7% Asian, 6.0% White, 55.7% American Indian and Alaska Native, 0.8%	Black or African American, 12.0% Unknown, 5.1% Hispanic or Latino, 21.9% Asian, 6.4% White, 54.0% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	7%

Differences between senior patient service representative and patient service specialist duties and responsibilities

Senior patient service representative example responsibilities.

Prioritize and manage multiple tasks; working knowledge of hospital billing systems/ follow-up process and CPT and ICD-9 coding.
Manage PSR staff and perform all PSR functions including registration, check-out, medical records, order entry and procedure scheduling.
Pursue reimbursement on accounts with general understanding of CPT, HCPCS, ICD-9, drugs, and revenue codes.
Collect from insurance companies for Medicaid.
Speak with insurance companies and facilitates communication between patients and doctors.
Interact extensively with patients and insurance representatives to explain and educate patient on billing procedure.

Patient service specialist example responsibilities.

Benefit coverage eligibility or concerns for patients will be complete timely to achieve identify outcomes or solutions.
Greet patients and visitors with warmth, compassion, and demonstrate commitment to exceptional service.
Provide customer service to patients via registration, co-pay and co-insurance payment collection, appointment scheduling and telephone service
Obtain patient demographic, billing, insurance, and other necessary intake information for patients seeking rehabilitation services.
Screen, triage, register and verify a high volume of client eligibility and demographic data.
Direct callers to appropriate personnel, and initiate a triage slip for response by medical personnel.

Senior patient service representative vs patient service specialist skills

Common senior patient service representative skills

Patients, 27%
Patient Service, 5%
Patient Care, 5%
Patient Appointments, 5%
Insurance Eligibility, 5%
Insurance Verification, 4%

Common patient service specialist skills

Patients, 20%
Patient Service, 9%
Physical Therapy, 8%
Rehabilitation, 8%
Patient Appointments, 8%
Front Desk, 7%

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Office and Administrative Industry
Senior Patient Service Representative
Senior Patient Service Representative vs Patient Service Specialist

Updated January 8, 2025

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