Senior patient service representative vs senior customer service representative

The differences between senior patient service representatives and senior customer service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a senior patient service representative, becoming a senior customer service representative takes usually requires 6-12 months. Additionally, a senior patient service representative has an average salary of $35,969, which is higher than the $35,008 average annual salary of a senior customer service representative.

The top three skills for a senior patient service representative include patients, patient service and patient care. The most important skills for a senior customer service representative are outbound calls, windows, and customer inquiries.

Senior patient service representative vs senior customer service representative overview

	Senior Patient Service Representative	Senior Customer Service Representative
Yearly salary	$35,969	$35,008
Hourly rate	$17.29	$16.83
Growth rate	-4%	-4%
Number of jobs	131,462	187,517
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	4	12

Senior patient service representative vs senior customer service representative salary

Senior patient service representatives and senior customer service representatives have different pay scales, as shown below.

	Senior Patient Service Representative	Senior Customer Service Representative
Average salary	$35,969	$35,008
Salary range	Between $22,000 And $58,000	Between $28,000 And $42,000
Highest paying City	-	Oxnard, CA
Highest paying state	-	Massachusetts
Best paying company	-	Bayer
Best paying industry	-	Technology

Differences between senior patient service representative and senior customer service representative education

There are a few differences between a senior patient service representative and a senior customer service representative in terms of educational background:

	Senior Patient Service Representative	Senior Customer Service Representative
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	Stanford University	-

Senior patient service representative vs senior customer service representative demographics

Here are the differences between senior patient service representatives' and senior customer service representatives' demographics:

	Senior Patient Service Representative	Senior Customer Service Representative
Average age	40	40
Gender ratio	Male, 10.6% Female, 89.4%	Male, 28.9% Female, 71.1%
Race ratio	Black or African American, 11.3% Unknown, 5.6% Hispanic or Latino, 20.7% Asian, 6.0% White, 55.7% American Indian and Alaska Native, 0.8%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between senior patient service representative and senior customer service representative duties and responsibilities

Senior patient service representative example responsibilities.

Prioritize and manage multiple tasks; working knowledge of hospital billing systems/ follow-up process and CPT and ICD-9 coding.
Manage PSR staff and perform all PSR functions including registration, check-out, medical records, order entry and procedure scheduling.
Pursue reimbursement on accounts with general understanding of CPT, HCPCS, ICD-9, drugs, and revenue codes.
Collect from insurance companies for Medicaid.
Speak with insurance companies and facilitates communication between patients and doctors.
Interact extensively with patients and insurance representatives to explain and educate patient on billing procedure.

Senior customer service representative example responsibilities.

Manage and verify accuracy of payments, wires, and ACH transactions for payroll and distributions.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Assist as a cashier handling money, checks, and credit card transactions on company's POS system when need.
Research and correct contribution and distribution forms for IRS.
Install and maintain teletypes, daisy wheel and dot matrix printers, and modems.
Follow FDA regulations for record keeping of all oxygen from source to end user.

Senior patient service representative vs senior customer service representative skills

Common senior patient service representative skills

Patients, 27%
Patient Service, 5%
Patient Care, 5%
Patient Appointments, 5%
Insurance Eligibility, 5%
Insurance Verification, 4%

Common senior customer service representative skills

Outbound Calls, 6%
Windows, 5%
Customer Inquiries, 5%
Product Knowledge, 4%
Quality Standards, 4%
Customer Satisfaction, 4%

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Senior Patient Service Representative
Senior Patient Service Representative vs Senior Customer Service Representative

Updated January 8, 2025

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