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The differences between senior representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior representative and a service representative. Additionally, a senior representative has an average salary of $56,621, which is higher than the $33,692 average annual salary of a service representative.
The top three skills for a senior representative include excellent negotiation, patients and data entry. The most important skills for a service representative are customer service, client service, and patients.
| Senior Representative | Service Representative | |
| Yearly salary | $56,621 | $33,692 |
| Hourly rate | $27.22 | $16.20 |
| Growth rate | -4% | -4% |
| Number of jobs | 107,601 | 210,671 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A senior representative is responsible for providing the best customer services for the clients, handling their inquiries and concerns timely and efficiently. Senior representatives are usually also tasked with training new customer service staff, sharing best practices, as well as strategic procedures to maximize productivity and maintain high-quality operations. They assist the management with sales techniques, selling new services and products to the customers by demonstrating features and special offers. A senior representative process orders and payments, as well as replacing items and initiating refunds.
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
Senior representatives and service representatives have different pay scales, as shown below.
| Senior Representative | Service Representative | |
| Average salary | $56,621 | $33,692 |
| Salary range | Between $30,000 And $105,000 | Between $24,000 And $45,000 |
| Highest paying City | Washington, DC | New York, NY |
| Highest paying state | New Jersey | New York |
| Best paying company | Brookfield Properties | Northern Trust |
| Best paying industry | - | Government |
There are a few differences between a senior representative and a service representative in terms of educational background:
| Senior Representative | Service Representative | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between senior representatives' and service representatives' demographics:
| Senior Representative | Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 45.9% Female, 54.1% | Male, 39.6% Female, 60.4% |
| Race ratio | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 20.1% Asian, 6.9% White, 55.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |