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Senior service coordinator vs client service supervisor

The differences between senior service coordinators and client service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a senior service coordinator and a client service supervisor. Additionally, a client service supervisor has an average salary of $48,789, which is higher than the $45,658 average annual salary of a senior service coordinator.

The top three skills for a senior service coordinator include customer service, social work and powerpoint. The most important skills for a client service supervisor are background checks, customer satisfaction, and cash handling.

Senior service coordinator vs client service supervisor overview

Senior Service CoordinatorClient Service Supervisor
Yearly salary$45,658$48,789
Hourly rate$21.95$23.46
Growth rate12%10%
Number of jobs44,40775,154
Job satisfaction--
Most common degreeBachelor's Degree, 58%Bachelor's Degree, 63%
Average age4747
Years of experience66

What does a senior service coordinator do?

A Senior Service Coordinator works to ensure that clients get to receive optimal services. Although the extent of their responsibilities depends on their place or industry of employment, it typically includes understanding service and product specifications, conducting extensive research and analysis, monitoring services to identify their strengths and weaknesses, and implementing solutions against problem areas. They must also liaise with internal and external parties, assess programs, and resolve issues and concerns, ensuring client satisfaction. As a Senior Service Coordinator, it is essential to lead junior coordinators while promoting and enforcing company policies and regulations.

What does a client service supervisor do?

A client service supervisor oversees and spearheads the efforts put into providing an efficient service to clients. They are primarily in charge of managing a company's client service team, monitoring their progress to ensure a smooth workflow and client satisfaction. Their responsibilities include setting goals and objectives, overseeing budgets and schedules, developing strategies to optimize operations, and assisting staff in complicated situations. Above all, a client service supervisor must address issues and concerns, resolving them promptly and efficiently while adhering to the company's policies and regulations.

Senior service coordinator vs client service supervisor salary

Senior service coordinators and client service supervisors have different pay scales, as shown below.

Senior Service CoordinatorClient Service Supervisor
Average salary$45,658$48,789
Salary rangeBetween $33,000 And $62,000Between $34,000 And $68,000
Highest paying CityNew York, NYToms River, NJ
Highest paying stateNew YorkNew Jersey
Best paying companyAnalysis GroupEssence Global
Best paying industryMediaMedia

Differences between senior service coordinator and client service supervisor education

There are a few differences between a senior service coordinator and a client service supervisor in terms of educational background:

Senior Service CoordinatorClient Service Supervisor
Most common degreeBachelor's Degree, 58%Bachelor's Degree, 63%
Most common majorBusinessBusiness
Most common collegeCalifornia State University - BakersfieldCalifornia State University - Bakersfield

Senior service coordinator vs client service supervisor demographics

Here are the differences between senior service coordinators' and client service supervisors' demographics:

Senior Service CoordinatorClient Service Supervisor
Average age4747
Gender ratioMale, 30.3% Female, 69.7%Male, 32.7% Female, 67.3%
Race ratioBlack or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.3% American Indian and Alaska Native, 0.6%Black or African American, 9.7% Unknown, 4.8% Hispanic or Latino, 18.9% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7%
LGBT Percentage8%8%

Differences between senior service coordinator and client service supervisor duties and responsibilities

Senior service coordinator example responsibilities.

  • Manage and update SharePoint database with department documents post upcoming calendar events and notify end users by email correspondence of changes.
  • Manage and update SharePoint database with department documents post upcoming calendar events and notify end users by email correspondence of changes.
  • Leverage AIX, RHEL, and VIO to architect high-availability solutions to fulfill client SLAs.
  • Coordinate scheduling with internal and contract team members; ensure adherence to SLAs and other requirements.

Client service supervisor example responsibilities.

  • Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
  • Follow up with patients and HHA when incidents occur.
  • Conduct onsite safety inspection of entire work area and surroundings.
  • Conduct interviews and translate (English-Spanish) in-branch or onsite.
  • Collect, analyze and input various data, using ADP system and the ADVANT system.
  • Chair monthly utilization management meetings with service coordinators to ensure accurate billing and maintain a cost effective budget for participants.
  • Show more

Senior service coordinator vs client service supervisor skills

Common senior service coordinator skills
  • Customer Service, 36%
  • Social Work, 9%
  • PowerPoint, 5%
  • Community Resources, 4%
  • Community Agencies, 4%
  • Support Services, 3%
Common client service supervisor skills
  • Background Checks, 12%
  • Customer Satisfaction, 11%
  • Cash Handling, 6%
  • Client Orders, 6%
  • Patients, 5%
  • Corrective Action, 5%

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