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The differences between senior service coordinators and lead coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a senior service coordinator and a lead coordinator. Additionally, a senior service coordinator has an average salary of $45,658, which is higher than the $43,026 average annual salary of a lead coordinator.
The top three skills for a senior service coordinator include customer service, social work and powerpoint. The most important skills for a lead coordinator are patients, front desk, and process improvement.
| Senior Service Coordinator | Lead Coordinator | |
| Yearly salary | $45,658 | $43,026 |
| Hourly rate | $21.95 | $20.69 |
| Growth rate | 12% | 12% |
| Number of jobs | 44,407 | 33,840 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 56% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A Senior Service Coordinator works to ensure that clients get to receive optimal services. Although the extent of their responsibilities depends on their place or industry of employment, it typically includes understanding service and product specifications, conducting extensive research and analysis, monitoring services to identify their strengths and weaknesses, and implementing solutions against problem areas. They must also liaise with internal and external parties, assess programs, and resolve issues and concerns, ensuring client satisfaction. As a Senior Service Coordinator, it is essential to lead junior coordinators while promoting and enforcing company policies and regulations.
A lead coordinator is an individual who provides excellent customer service and account administration by acting as the primary contact between a company and its affiliates. Lead coordinators must maintain good rapport with affiliate agents and customers by communicating with them daily to make contact and advise of changes and shipment delays. They are required to track the status of each customer's shipment and resolve conflicts or issues with them. Lead coordinators must also manage staff members to promote a safe environment for customers.
Senior service coordinators and lead coordinators have different pay scales, as shown below.
| Senior Service Coordinator | Lead Coordinator | |
| Average salary | $45,658 | $43,026 |
| Salary range | Between $33,000 And $62,000 | Between $26,000 And $71,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | Analysis Group | General Motors |
| Best paying industry | Media | Hospitality |
There are a few differences between a senior service coordinator and a lead coordinator in terms of educational background:
| Senior Service Coordinator | Lead Coordinator | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between senior service coordinators' and lead coordinators' demographics:
| Senior Service Coordinator | Lead Coordinator | |
| Average age | 47 | 47 |
| Gender ratio | Male, 30.3% Female, 69.7% | Male, 40.3% Female, 59.7% |
| Race ratio | Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.3% American Indian and Alaska Native, 0.6% | Black or African American, 9.5% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |