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The differences between senior support specialists and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support specialist and a support analyst. Additionally, a senior support specialist has an average salary of $106,515, which is higher than the $75,989 average annual salary of a support analyst.
The top three skills for a senior support specialist include customer service, technical support and troubleshoot. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Senior Support Specialist | Support Analyst | |
| Yearly salary | $106,515 | $75,989 |
| Hourly rate | $51.21 | $36.53 |
| Growth rate | 10% | 10% |
| Number of jobs | 103,203 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior support specialist is in charge of providing technical support to clients, ensuring efficiency and client satisfaction. They typically communicate with clients through calls or correspondence where they address issues and concerns, resolving them promptly and efficiently. They may also assist clients in troubleshooting, provide step by step instructions, or recommend solutions. Furthermore, as a senior support specialist, it is essential to lead and serve as a role model for other support specialists while enforcing the company's policies and regulations.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Senior support specialists and support analysts have different pay scales, as shown below.
| Senior Support Specialist | Support Analyst | |
| Average salary | $106,515 | $75,989 |
| Salary range | Between $71,000 And $159,000 | Between $50,000 And $114,000 |
| Highest paying City | Piscataway, NJ | Jersey City, NJ |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Eclaro | The Citadel |
| Best paying industry | Manufacturing | Finance |
There are a few differences between a senior support specialist and a support analyst in terms of educational background:
| Senior Support Specialist | Support Analyst | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior support specialists' and support analysts' demographics:
| Senior Support Specialist | Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.2% Female, 38.8% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.8% White, 55.7% American Indian and Alaska Native, 0.4% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |