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The differences between senior support specialists and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support specialist and a technical support specialist. Additionally, a senior support specialist has an average salary of $106,515, which is higher than the $48,667 average annual salary of a technical support specialist.
The top three skills for a senior support specialist include customer service, technical support and troubleshoot. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.
| Senior Support Specialist | Technical Support Specialist | |
| Yearly salary | $106,515 | $48,667 |
| Hourly rate | $51.21 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 103,203 | 157,425 |
| Job satisfaction | - | 4.6 |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior support specialist is in charge of providing technical support to clients, ensuring efficiency and client satisfaction. They typically communicate with clients through calls or correspondence where they address issues and concerns, resolving them promptly and efficiently. They may also assist clients in troubleshooting, provide step by step instructions, or recommend solutions. Furthermore, as a senior support specialist, it is essential to lead and serve as a role model for other support specialists while enforcing the company's policies and regulations.
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Senior support specialists and technical support specialists have different pay scales, as shown below.
| Senior Support Specialist | Technical Support Specialist | |
| Average salary | $106,515 | $48,667 |
| Salary range | Between $71,000 And $159,000 | Between $30,000 And $76,000 |
| Highest paying City | Piscataway, NJ | San Francisco, CA |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Eclaro | Meta |
| Best paying industry | Manufacturing | Finance |
There are a few differences between a senior support specialist and a technical support specialist in terms of educational background:
| Senior Support Specialist | Technical Support Specialist | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior support specialists' and technical support specialists' demographics:
| Senior Support Specialist | Technical Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.2% Female, 38.8% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.8% White, 55.7% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |