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Senior systems support technician vs senior support technician

The differences between senior systems support technicians and senior support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior systems support technician and a senior support technician. Additionally, a senior systems support technician has an average salary of $76,958, which is higher than the $74,459 average annual salary of a senior support technician.

The top three skills for a senior systems support technician include technical support, printers and computer system. The most important skills for a senior support technician are customer service, technical support, and troubleshoot.

Senior systems support technician vs senior support technician overview

Senior Systems Support TechnicianSenior Support Technician
Yearly salary$76,958$74,459
Hourly rate$37.00$35.80
Growth rate10%10%
Number of jobs166,917113,499
Job satisfaction--
Most common degreeBachelor's Degree, 47%Bachelor's Degree, 48%
Average age4242
Years of experience22

Senior systems support technician vs senior support technician salary

Senior systems support technicians and senior support technicians have different pay scales, as shown below.

Senior Systems Support TechnicianSenior Support Technician
Average salary$76,958$74,459
Salary rangeBetween $50,000 And $116,000Between $48,000 And $114,000
Highest paying City-Durham, NC
Highest paying state-Pennsylvania
Best paying company-Pacira BioSciences
Best paying industry-Technology

Differences between senior systems support technician and senior support technician education

There are a few differences between a senior systems support technician and a senior support technician in terms of educational background:

Senior Systems Support TechnicianSenior Support Technician
Most common degreeBachelor's Degree, 47%Bachelor's Degree, 48%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityStanford University

Senior systems support technician vs senior support technician demographics

Here are the differences between senior systems support technicians' and senior support technicians' demographics:

Senior Systems Support TechnicianSenior Support Technician
Average age4242
Gender ratioMale, 83.1% Female, 16.9%Male, 78.4% Female, 21.6%
Race ratioBlack or African American, 11.3% Unknown, 5.5% Hispanic or Latino, 16.0% Asian, 11.6% White, 55.1% American Indian and Alaska Native, 0.5%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between senior systems support technician and senior support technician duties and responsibilities

Senior systems support technician example responsibilities.

  • Manage and maintain PCs and networks for over 15 small to medium size business clients.
  • Manage Symantec BackupExec for enterprise server backups and restores.
  • Install new DVD and CD ROMs request on workstations.
  • Install software, perform system upgrades, configures workstations for network connectivity and troubleshoots server relate issues.
  • Provide secure VPN solutions utilizing public and private key authentication.
  • Develop documentation to satisfy audit requirements for SOX, collect and report OS information.
  • Show more

Senior support technician example responsibilities.

  • Manage the virtual platforms utilize in the office using VMWare.
  • Serve as a SME and the main point of contact when agents and other leads have questions.
  • Organize and maintain Linux labs.
  • Help resolve terminal server and citrix environment issues.
  • Research Linux server logs to find errors within applications.
  • Train customers in hardware and software on both the pc and mac.
  • Show more

Senior systems support technician vs senior support technician skills

Common senior systems support technician skills
  • Technical Support, 17%
  • Printers, 12%
  • Computer System, 8%
  • User Accounts, 7%
  • Linux, 6%
  • Technical Problems, 6%
Common senior support technician skills
  • Customer Service, 13%
  • Technical Support, 11%
  • Troubleshoot, 9%
  • Desk Support, 4%
  • Phone Calls, 4%
  • Mac, 4%

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