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Service associate jobs in Erie, PA - 371 jobs

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  • Community Support Professional - Part Time / 1st Shift - Erie Day Program

    Barber National Institute 3.8company rating

    Service associate job in Erie, PA

    Hours: 8:00 am - 4:30 pm, Monday through Friday (3-4 days per week) Join our team as a Community Support Professional in our Licensed Day Program, where you will provide direct support to adults with disabilities in a structured, facility-based environment. In this role, you will help individuals develop daily living skills, participate in engaging activities such as arts and crafts, and work towards personal goals in a safe and supportive environment. What you'll bring: A patient, empathetic, and compassionate approach to supporting others. Strong communication and teamwork skills. Creativity in planning and facilitating structured events. What you'll need: Must be 18 years of age High School Diploma or GED required Valid, active driver's license required with good driving history Ability to meet physical requirements of the role, including assisting with mobility to staying on your feet for extended periods of time. Pre-hire Clearances: State Police Criminal Record Check, Child Abuse Clearance, FBI Clearance (if you have not lived in PA for the past 2 years). Ability to pass Medication Administration and CPR/First Aid Certification A typical day-to-day may include: Supporting individuals with their daily needs, such as personal hygiene and medication management. Encouraging participation in social and recreational activities. Leading structured activities such as arts and crafts, music, and skill-building exercises. Documenting progress and collaborating with team members using CareLogic. Ensuring a safe and supportive environment within the facility.
    $27k-32k yearly est. 35d ago
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  • Pennsylvania Customer Service Representatives

    National Fuel Gas 4.5company rating

    Service associate job in Erie, PA

    National Fuel is currently seeking full-time Customer Service Representatives for outstanding career opportunities at our Erie, PA Customer Response Center. National Fuel is proud to have an inclusive workplace where hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today. Looking for a career change? Love working with customers? Looking for a set Monday - Friday schedule? No call center experience is required. We are looking for YOU! PRIMARY RESPONSIBILITIES: * No weekends or evenings required! * This position requires employees to attend an instructor guided training course that will last for approximately 12 to 14 weeks. Training will include regular assessments. * The schedule during training will be Monday - Friday 8:00 a.m. - 4:30 p.m. * After successful completion of training, the work schedule will be Monday - Friday 9:30 a.m. - 6:00 p.m. * Work in a fast-paced call center environment that receives thousands of inbound calls each day from utility customers. * Respond to a large variety of inbound calls which can include but are not limited to emergency calls, account/billing questions, collection issues, meter reads and new service requests. MINIMUM QUALIFICATIONS: * High school diploma or equivalent * Prior experience working in a customer service focused environment * Proficient at navigating computer applications and web-based programs * Exceptional interpersonal skills, an understanding and compassionate nature, and be adept at identifying customer needs in a helpful, patient, and efficient manner * Proven history of dependability and reliability PREFERRED QUALIFICATIONS: * Prior experience with SAP and/or Microsoft Office applications. ABOUT NATIONAL FUEL: * National Fuel is a diversified energy company headquartered near Buffalo, NY. Our employees continue to be the most important part of our Company and have made us who we are today. We are dedicated to the communities in which we live and work and have nearly 2,000 employees in Western NY and Northwest PA. COMPENSATION AND BENEFITS: The rate of pay for this position is $26.40/hr. National Fuel offers a comprehensive benefits package including the following: * Medical and Prescription Drug Coverage · Paid Sick Time · Dental & Vision Coverage · Parental Leave for Mothers and Fathers · 401(k) with Company Match · Life Insurance · Company Funded Retirement Savings Account · Flexible Spending Account · Paid Vacation & Company Holidays · Charitable Giving Programs HOW TO APPLY: Any candidate offered a position with National Fuel will be required to successfully complete a pre-employment drug test. For confidential consideration, please submit your resume and cover letter (preferably in PDF format) to **************** by January 29, 2026. Attachments with a .docm extension will not be accepted. Please reference position #26-002PA - PA Customer Service Rep in the subject line of your email.
    $26.4 hourly Easy Apply 8d ago
  • Customer Accounts Advisor

    Dev 4.2company rating

    Service associate job in Erie, PA

    Company DescriptionJobs for Humanity is partnering with Aarons to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: Aarons Job DescriptionWe are Aaron's - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a career with purpose. This is a non-exempt role, paid an hourly wage. The average pay reflected includes base wages for average hours scheduled and average incentive compensation for this role over a twelve month time period. All average pay/compensation amounts are estimates and are not guarantees of any specific hourly wage or incentive compensation amount, nor of future performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes: Sundays off Employee assistance program Employee purchase program with exclusive discounts Physical and financial well-being programs Tuition reimbursement Employee Business Resource Groups 401(k) plan with contribution matching Paid time off, including vacation days, sick days, and holidays Life and disability insurance Medical, dental and vision insurance Paid paternal leave Stock purchase plans Pay on Demand **Benefits vary based on full- and part-time employment status. About Aaron's At Aaron's we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron's for the same reason you should choose us for the next step in your career - our ability to positively influence people's lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today. Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregna
    $28k-37k yearly est. 60d+ ago
  • Part-Time Food Service (Cafe and/or Bakery) Customer Service

    Erie Food Co-Op

    Service associate job in Erie, PA

    Part-time Description Café Cooperators are trained to help in a variety of roles for the front-of-house and back-of-house operations of the café including cash handling, stocking shelves, and making various products (juice and smoothies, MTO food, recipes for the Grab & Go, Bakery items, etc.) all while maintaining exceptional customer service. Skills and Abilities Strong communication and listening skills, both face-to-face and over the phone. Strong organizational and decision-making skills and acute attention to detail. Ability to handle multiple demands and difficult situations with tact and diplomacy. Willingness and ability to learn and grow to meet the changing requirements of the job. Working knowledge of POS system. Computer literacy; knowledge of Microsoft Office products (Word, Excel), Google applications Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Customer Service Operates the Point-of-Sale system. Takes food orders from customers, submitting them to the kitchen for preparation. Sells and serves beverages (coffee, juice and smoothies) and other products to café customers. Sells and serves baked goods and miscellaneous food items to customers. Educates customers and answers their questions regarding café products including ingredients, preparation, substitutions, allergens, etc. Participates in all sales promotions effectively and efficiently. Maintains efficient, friendly service standards. Food Preparation and Handling Prepares food (juice, smoothies, sandwiches/wraps, soups, Grab & Go items, bakery items, etc.) per established recipes and standards. Follows appropriate Food Safety methods for food preparation (heating, reheating, thawing, chilling, freezing, etc.) Assists in the storing, packaging, and displaying of prepared products, in the department and on the sales floor. Minimizes food waste by following all food preparation and safe handling of food and equipment processes and procedures. Complies with sanitation, personal hygiene, and health standards as established for food handlers. Merchandising Maintains attractive, well-stocked and rotated displays, using FIFO and other established procedures. Ensures that products are properly packed and labeled with correct ingredients, allergens, dates, and prices. Ensures that the department is well-faced, neat, and clean. May assist in quarterly inventory counts. Department Operations Restocks ingredients and café area supplies when necessary. Keeps work area neat and clean at all times; cleans and maintains equipment used in drink/food preparation. Ensures customer facing counters are clean and stocked with supplies. Participates in maintaining the eating areas. Reports potential safety hazards and accidents to the Food Service Manager/Assistant Manager, Bakery Manager, Food Service Shift Lead or other assigned management representative. Informs the manager or manager on duty of any operational inconsistencies. Reports necessary equipment repair and maintenance to supervisor. Maintains daily production records, when applicable. Other Duties The job duties, elements, responsibilities, skills, functions experience, educational factors, requirements, and conditions listed in this are representative only and not exhaustive of the tasks that any employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change. Requirements Requirements Flexibility with scheduling, due to store hours. Ability to work well with others in a cooperative environment where teamwork and constant communication are essential. Commitment to superior customer service and providing the highest quality experience possible. Willingness/ability to work in any of the departments within the Café. Maintain positive company morale. Maintains discretion in dealing with confidential information (store, vendors, customers, staff, etc.) Education and Experience H.S. diploma/GED. Some college a plus. Minimum one (1) year experience in a retail or food service/restaurant setting. Combination of education, training and/or experience will be considered. Knowledge of special dietary needs and allergens preferred. Customer service experience in a public-serving position preferred. Knowledge of Microsoft Office (Word, Excel) and Internet applications preferred. Basic knowledge of natural foods and cooperatives preferred.
    $25k-39k yearly est. 43d ago
  • Customer Service Specialist

    Truck-Lite Company, LLC 4.6company rating

    Service associate job in Erie, PA

    About Truck-Lite At Truck-Lite Co., LLC, a Clarience Technologies company, we are driven by our C.L.E.A.R. Principles: * Curiosity - Look for a better way as a solutions-oriented problem solver * Leadership - Take ownership and be the catalyst of change * Enthusiasm - Be motivated and passionate about your work * Accountability - Deliver on commitments and act with integrity * Respect - Be present, listen, and engage with inclusive, open, honest, and direct communication Our customer service team embraces the SHIFT approach-focusing on delivering exceptional customer experiences. A Customer Service Specialist will embody the SHIFT mindset, behavior and value that through customer engagements, actions are taken to build greater relationships that will enhance our abilities to earn further business opportunities and growth. We are committed to a positive, solution-driven interaction with every customer. Essential Job Functions With or without reasonable accommodation, the successful candidate will: * Respond to customer inquiries by phone, email, or other communication to provide nontechnical problem resolution. * Resolve complex or unusual requests and problems that may require a customized response and communicate solutions or requested information to the customer. * Analyzes a customer's needs and refers to other services or technical department for follow-up or additional information as needed. * Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. * May be assigned to coordinate and resolve critical problems for customers. * Uses a customer relationship application or database to record activities and research product issues/common problems that occur to design consistent solutions. * Oversee Return Merchandise Authorization (RMA) process. * Manage order board and work with planning to drive timely delivery of product to customer. * Uses knowledge expertise of specific product(s) and service(s) to resolve problems, make process improvements, enhance resources, and increase effectiveness of the overall customer experience. * Manage customer portals to obtain PO's, RMA information, order changes, debits, etc. * Analyze and process debits and credit requests. * Coordinate planning efforts to resolve customer issues and order problems to develop solutions. * Process orders through email, EDI, Demand Scheduling, web, fax, and phone. Handle any rejections by contacting the customer directly and then processing through JDE. * Analyze order maintenance opportunities based upon line fill and Customer needs, then take appropriate action for best results. * Position requires compliance with the Technology Control Plan and the Federal Export and Control Policy established for the Corporate Qualifications * Requires high school diploma or equivalent. * Preferred 2-year college degree or higher. * Previous customer service experience preferred. * Excellent communicating and interpersonal skills are a must, must be self-motivated, good decision-making skills and the ability to adapt/change quickly. * Working knowledge of Microsoft Office products Equal Opportunity & Accessibility Truck-Lite Co., LLC. is an Equal Opportunity Employer, committed to a culturally diverse workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable Accommodation Statement If you require reasonable accommodation to complete any part of the application process or to perform essential job functions, please contact Cindy Franklin, Human Resources Manager at *********************** or ************. We are committed to ensuring equal access and opportunity for all applicants. Additional Information Due to ITAR and EAR regulations, all candidates must be classified as a "U.S. Person," which includes U.S. citizens, permanent legal residents (green card holders), or protected individuals (refugee/asylum status).
    $30k-37k yearly est. Easy Apply 8d ago
  • Client Relationship Representative

    Livingston International 4.7company rating

    Service associate job in Erie, PA

    Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We're a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want. Job Type: Full Time Location: ON Fort Erie - CN050 JOB SUMMARY Reporting to the Director eCommerce Service Delivery this position will be responsible for managing Livingston courier ecommerce client satisfaction. KEY DUTIES & RESPONSIBILITIES Manages courier client relationships Builds relationships with courier representatives and their teams Conducts courier client on-boarding including assisting with EDI integrations Assists with resolution to service issues including billing, reports, etc. *OTHER DUTIES AS ASSIGNED KNOWLEDGE & SKILLS Excellent interpersonal skills Excellent communication skills (both written and verbal) Ability to be self-motivated, creative, and work in a fast paced, challenging, and stressful environment. Excellent organizational skills Working knowledge of Microsoft Office software MS Word and MS Excel Maintain a professional, business-like appearance WORK EXPERIENCE - MINIMUM REQUIRED EDUCATION Required: High School/GED or equivalent CERTIFICATIONS DESCRIPTION Certified Customs Specialist (CSS) is preferred COMPETENCIES AccountabilityLeading and DevelopingAgilityInclusion and CollaborationCustomer First FocusBusiness Acumen and Straight Talk All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.
    $36k-44k yearly est. 60d+ ago
  • Customer Service Associate

    Variety Stores LLC

    Service associate job in Erie, PA

    Job Description As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves. Duties and Responsibilities: • Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments. Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation. Availability: Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays. Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Working Conditions • Retail store environment where extended periods of standing are required • Retail store stockroom environment subject to fluctuations in temperature • Frequent lifting and maneuvering of merchandise and displays. • Exposure to dust and extreme temperatures while unloading trailers. • Scheduled work hours may vary, to include evenings and weekends. • Occasional use of ladders required.
    $25k-33k yearly est. 8d ago
  • Customer Service Attendant, Full-time

    Careers Opportunities at AVI Foodsystems

    Service associate job in Erie, PA

    AVI Foodsystems is looking for a friendly and hard-working team member to immediately fill the role of Customer Service Attendant, Full-time. Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday. Duties & Responsibilities: Receive delivery of items such as soft drinks, bakery products, snack items and specialty foods at client locations Fill vending machines to proper inventory levels with items such as soft drinks, pastries and packages foods Place stock on shelves or racks in vending machines or coolers Ensure the refrigeration of all cold food products Oversee the ordering of merchandise and control inventory Collect unsold and stale merchandise Collect money, including coins and bills, from machines Communicate positively with customers by making eye contact and smiling Perform routine maintenance and sanitation of machines Maintain clean vending areas Requirements: Outgoing personality with the skills to promote products Ability to work both independently and as part of a team Excellent organization and time management skills Ability to speak effectively to customers and employees Ability to perform calculations in all units of measure, using whole numbers, common fractions, and decimals Benefits: Flexible schedule with a work/life balance A family culture and atmosphere Competitive compensation Health, dental, vision, and life insurance for full-time team members 401(k) with generous company match Paid vacations and holidays Free meals and snacks/beverages Immense training and growth opportunities We conduct pre-employment drug testing. EOE
    $23k-32k yearly est. 60d+ ago
  • Environmental Services Associate

    Power Wellness 3.6company rating

    Service associate job in Erie, PA

    Position Title: Environmental Services Associate Location: LECOM Medical Fitness & Wellness Center Type: Part Time Summary: Join our team of full time and part-time staff at LECOM Medical Fitness & Wellness Center. Our facility is managed by Power Wellness Management, a company that specializes in managing state-of-the-art medically integrated health and fitness centers. Power Wellness is a medical fitness industry pioneer who improves the lives of clients with a unique and customized approach to medical fitness center development and management. Their turnkey method takes away the stress of the development and management process allowing clients to focus on other areas of their business. The Environmental Services Associate is responsible for maintaining the facility with consistent superior standards of order, cleanliness and safety. Essential Duties and Responsibilities: 1. Respond to customer requests for locker assistance. 2. Maintain the highest level of integrity and honesty when entering customer lockers. 3. Maintain locker rooms through routine cleaning as prescribed. 4. Refill all locker room toiletries and supplies as required. 5. Monitor locker room area including sauna, steam room, and whirlpool for customer cleanliness and maintenance issues. 6. Clean and sanitize the floors and surfaces in all areas of the facility as directed. 7. Operate automatic washers and dryers. Wash, dry and fold linens, including repetitive stooping, pulling and twisting to move wet linens from washer to dryer. 8. Replenish towels throughout the center as needed. 9. Empty trash, replace liners, break down and throw out used boxes. 10. Accept deliveries properly and locate stock to designated areas. 11. Help set up conference rooms. 12. The ability to lift wet linens and cleaning supplies up to 25 lbs. 13. The ability to be flexible and accommodating as it relates to center hours and work schedules. 14. Must meet all safety requirements and certifications necessary to perform job duties. 15. Demonstrate complete knowledge of emergency and safety procedures and confidence communicating with EMS. 16. Other duties as assigned. Qualifications: • High School diploma or GED preferred. • Minimum 6 months of related experience or training preferred. • CPR/AED certification required within 90 days of hire (provided by Power Wellness). • Must possess excellent inter-personal and communication skills, and the ability to work with members in a positive, service based manner. • Ability to multi-task and maintain a controlled and professional demeanor.
    $22k-28k yearly est. 12d ago
  • Customer Service Agent

    Agility Marketing

    Service associate job in Erie, PA

    Agility is continuing to expand and serve as a major force in the contact center industry. Our unique culture of innovation creates an environment where you will continually learn and be challenged to develop your career. Job Description We have immediate openings for Customer Service Agents, Management Trainees and Inside Sales Reps. Apply now at ************************* or stop in at 2323 West 38th Street Monday through Friday 10 to 4. No Phone Calls Please! Additional Information Start a successful career - We're offering paid training, forward-looking opportunities, flexible hours, and a full complement of benefits including 401(k). Apply online at ************************* call our employment hotline at 866-1900, or stop in for a tour and apply on-site at 2323 West 38th Street, Erie, Pa. 16506
    $23k-30k yearly est. 3d ago
  • Insurance Account Manager/Commercial Lines Customer Service Agent

    Loesel-Schaaf Insurance Agency

    Service associate job in Erie, PA

    Full-time Description Join Our Growing Team as a Commercial Lines Account Manager! We are expanding and looking for a skilled Commercial Lines Account Manager to join us full-time. The ideal candidate will hold a current Property & Casualty (P&C) Insurance license and have at least 2 years of experience specializing in Commercial Accounts. Responsibilities: Service/Manage a Designated Book of Business: Analyze client needs, answer questions regarding coverage and billing, advise clients on leveraging products/services based on their unique needs, and obtain necessary information and documentation from new and existing clients. Provide Technical Support and Collaboration: Work closely with producers to assist clients and achieve the agency's strategic business goals. Maintain Relationships with Carrier Underwriters: Obtain quotes, endorsements, and other necessary documentation. Produce Relevant Documentation: Create binders, certificates, policies, endorsements, ID cards, and other related items. Prepare Proposals: Develop renewal and new business proposals. Assist with Claims: Help clients submit first reports of claims and follow up on claim status, keeping clients informed throughout the process. Requirements Required Skills Proficiency in MS Office: Expertise in Word, Excel, Outlook, and PowerPoint. Adaptability: Ability to learn and utilize other software programs as needed. Customer Service Excellence: Strong people skills with a passion for providing exceptional service. Communication Skills: Professional verbal and written communication abilities. Decision Making and Analytical Thinking: Independent decision-making skills and strong analytical thinking. Time Management: Excellent time-management and prioritization skills, with a high level of accuracy and attention to detail. Follow-Up: Task-oriented follow-up skills. Qualifications: Current P&C Insurance License: Specializing in Commercial Accounts. Experience: Over 2 years of proven experience in P&C insurance sales and service. Product Knowledge: In-depth understanding of commercial insurance products and markets. Technical Expertise: Comprehensive technical knowledge of various insurance forms and risk alternatives. Procedural Knowledge: Familiarity with insurance rating and underwriting procedures. About Loesel-Schaaf: Loesel-Schaaf Insurance Agency, Inc. is an independent, multi-line insurance agency committed to understanding our clients' needs. We leverage cutting-edge strategies and continuously adapt our product and service portfolio to meet evolving market demands, ensuring we deliver value and uphold our promises. With nearly 100 years of service to local, regional, and national clients, we pride ourselves on our long-standing employee tenure, with many team members having 15, 20, and even 25+ years with us. Our work culture fosters teamwork and a family-like atmosphere. Benefits: Medical, Dental, Vision, Life, and Disability Insurance Employee Assistance Program (EAP) Flexible Spending Account (FSA) Voluntary Coverages Participation in our fully-funded retirement program OTHER RELEVANT REMARKS: This position description describes the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This position description is not intended as and does not create a contract of employment between the Agency and any individual employee. The Agency reserves the right to change this position description at any time within its sole discretion. Salary Description Based on experience
    $23k-30k yearly est. 60d+ ago
  • Part Time - Client Service Rep I

    The Andover Bank 3.5company rating

    Service associate job in Erie, PA

    The Client Service Representative I is an entry level retail employee responsible for maintaining an accurate record of a cash drawer and understanding the basic functions of the banking center and customer service. Duties and responsibilities include the following: ESSENTIAL DUTIES AND RESPONSIBILITIES * Regular onsite attendance * Flexible to work at other locations as needed * Ability to work well with others in a team environment * Provides accurate, efficient and exceptional customer service to internal and external customers * Maintains knowledge of bank regulations, security and compliance responsibilities, products, policies, procedures and meets deadlines * Satisfactorily completes all training required for the position Profitability - The Client Service Representative I assists in the branch initiatives impacting the banking center's profitability. * Teller Window- Accountable for accuracy with cash, checks and customer transactions. Maintains a neat and orderly work area. * Operations- Follows confidentiality guidelines and understands basic bank procedures. * Sales- Accountable for own referrals. * Products- Has a basic understanding of Andover Bank products and services. * Goals- Achieves referral goals following Introductory period and helps with branch goals. * Knowledge- Passes assigned tests and courses. Customer Service * Fully understands Andover Bank's service standards and must meet or exceed them. Career Path At a minimum, a Client Service Representative I should strive to understand and master the following to be considered for a Client Service Representative II in a 9-12 month time frame. The following are recommendations and may not include all considerations required. * Vault back-up * Basic customer account maintenance * Assist with ATM * Order checks * Branch end of day procedures * Satisfactory balancing records * Meets or exceeds service standards * Minimal to no errors on customer transactions * Efficient customer transactions * Contributes to the overall team goals. * Other duties as assigned SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION/EXPERIENCE High school diploma or general education degree (GED) required. Six months related sales or banking experience preferred. LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. OTHER QUALIFICATIONS Computer Skills: Ability to perform basic computer skills and operate computer programs. Proficient in Microsoft Word and Excel. Customer service skills PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; or climb; and stoop, kneel or crouch. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus WORKING ENVIRONMENT/CONDITIONS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. No hazardous or significantly unpleasant conditions (such as a typical office)
    $32k-37k yearly est. 60d+ ago
  • Customer Relations Representative - State Farm Agent Team Member

    Aaron Bussard-State Farm Agent

    Service associate job in Conneaut Lake, PA

    Job DescriptionBenefits: Simple IRA License reimbursement Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Aaron Bussard - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain client records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Strong communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly.
    $32k-44k yearly est. 26d ago
  • Customer Service Representative

    Fastsigns 4.1company rating

    Service associate job in Erie, PA

    Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $31,500.00 - $85,000.00 per year At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $28k-34k yearly est. Auto-Apply 60d+ ago
  • Service Advisor

    Five Star Equipment 3.6company rating

    Service associate job in Waterford, PA

    💲 Salary: $45,000 to $65,000 based on experience and skill level 🕒 Schedule: Full-Time, Exempt - Monday thru Friday WHAT YOU WILL GET: 7 Paid Holidays + generous paid time off Paid Training & Rewards 401k & Co. Match Comprehensive Benefits Fantastic Work-Live Balance WHAT YOU WILL DO: The Service Advisor is the primary point of contact with a customer and works with the Service Manager to ensure the customer's needs and expectations are met in a timely manner. Handles heavy phone volume combined with computer/data entry skills while paying close attention to detail. Accurately takes customer information, records the customer's requests in the system and expedites service. Coordinates shop work schedule, ensuring services are completed on time and as promised to the customer. Provides proactive communication to the customer regarding any potential delays in service, or when other issues needed service are discovered. Responsible for timely opening, closing, and processing of repair orders in the system, collecting purchase order information, warranty information and/or customer payment. ABOUT US! Five Star Equipment is Northern PA and New York State's John Deere Construction and Forestry Equipment Dealer with seven locations serving 57 counties. As a leading North American Dealer, Five Star Equipment is committed to offering a full range of high-quality equipment for the Construction and Forestry industries. We accomplish this by offering full-service repair facilities, large parts inventories, and dedicated employees for all your sales, parts, and service needs. Our Locations: Dunmore, PA • Williamsport, PA • Waterford, PA • Kirkwood, NY • Rochester, NY • Syracuse, NY • Orchard Park, NY Qualifications WHAT YOU WILL NEED TO HAVE: 3 to 5 years' experience in heavy equipment service and must have a heavy equipment technical background in order to communicate with technicians and customers regarding heavy equipment repairs. Must have a solid foundation of equipment parts and prior experience working as a technician or mechanic. Must have knowledge of application, operation and function of engine, hydraulic and electric systems, including electrical diagrams.
    $45k-65k yearly 12d ago
  • Service Advisor

    New Motors Subaru 3.7company rating

    Service associate job in Erie, PA

    Job DescriptionNew Motors Subaru - Service Advisor New Motors has been a staple in the Erie community since opening on Peach street in 1971. We are seeking a highly motivated and customer-focused Automotive Service Advisor to join our team. The Service Advisor acts as a liaison between customers and the service department, ensuring exceptional customer experiences while guiding them through the maintenance and repair process. This role requires excellent communication, organizational skills, and a strong understanding of automotive services. Pay to commiserate with experience Responsibilities: Performing maintenance and repairs on Subaru vehicles, including engine, transmission, electrical, and HVAC systems Conducting diagnostic tests to identify vehicle issues and proposing effective solutions Performing routine maintenance tasks, such as oil changes, tire rotations, and brake inspections Keeping accurate records of work performed and parts used Working closely with service advisors to provide excellent customer service and address customer concerns Key Responsibilities: Customer Service: Greet customers in a friendly and professional manner. Listen to customer concerns and clearly explain the services needed. Provide accurate and timely updates to customers on their vehicle's status. Write detailed repair orders based on customer concerns and technician diagnoses. Schedule service appointments and ensure efficient workflow in the service department. Recommend maintenance services based on the manufacturer's guidelines and customer history. Maintain accurate customer and vehicle records in the dealership's system. Ensure all repair orders are complete and properly documented for warranty claims and audits. Coordinate with technicians and parts departments to ensure timely completion of repairs. Act as a bridge between the customer and the service team to facilitate clear communication. Benefits: Competitive compensation package, ranging from $55,000 to $105,000 per year Health, dental, and vision insurance including Employer Match 401(k) retirement plan Paid time off and holidays Employee discounts on vehicle purchases and services New Motors currently offers: -40 Bays -Fully Air Conditioned shop -State of the art equipment (including 2 Hunter alignment racks and hunter QuickCheck) -401k with match -Robust medical benefits with MAJORITY match contributed from ownership -Newly renovated facilities About the Company: New Motors Subaru is a leading automotive dealership located in Erie, Pennsylvania. With a strong reputation for quality and customer service, we are committed to providing the best Subaru vehicles and services to our customers. Our state-of-the-art facility and experienced team make us the go-to destination for Subaru enthusiasts in the area.
    $27k-36k yearly est. 15d ago
  • Alterations Customer Service Representative

    Davids Bridal 4.8company rating

    Service associate job in Erie, PA

    The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David's Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential Job Functions: Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict. Use all systems to manage the customer flow to deliver five-star customer experience. Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs. Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team. Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alterations services and personalization options. Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience. Maintain high dress code standards as required by the Dress Code policy. Greet and escort all alterations customers to and from alterations for appointments. Press, steam, and spot clean all merchandise. Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer. Build long-term relationships to meet and exceed customer satisfaction and loyalty. Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise. Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated. Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve. Maintains a clean and well-organized alterations room. Performs duties and tasks as assigned by store management. Physical Demands: While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David's Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time. Education & Credentials: High school diploma or equivalent degree 1-2 years prior retail experience in an apparel or specialty store environment. Prior sewing experience is helpful. Prior experience with computerized POS (Point of Sale) system
    $26k-31k yearly est. 12d ago
  • Customer Service Representative - Erie, PA

    Kedia Corporation

    Service associate job in Erie, PA

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $27k-36k yearly est. 3d ago
  • Customer Service Rep (CSR)

    Domino's Franchise

    Service associate job in Erie, PA

    Job Description Right now, we are searching for qualified customer service reps with personality and people skills. We are growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. We offer a great flexible schedule that offers the hours you are looking for. That means you are free when you need to be. You will have plenty of time for school, to hang with your friends, or whatever. Even if you need a second job for some extra cash, Domino's Pizza is the perfect place for you. Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! As part of our team, your responsibilities will include: Impressing our customers Stocking ingredients from delivery area to storage, work area, and walk-in cooler Preparing products Receiving and processing telephone orders Cleaning equipment and facility We offer flexible scheduling and competitive wages for all team members. Qualifications Must be 16 years of age or older Ability to comprehend and give correct written instructions Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator) Must be able to make correct monetary change Verbal, writing, and telephone skills to take and process orders Ability to enter orders using a computer keyboard or touch screen Additional Information All your information will be kept confidential according to EEO guidelines.
    $27k-36k yearly est. 10d ago
  • Customer Service Representative

    Curtze Food Service

    Service associate job in Erie, PA

    Job Description Curtze Food Service is a leading provider of food service solutions dedicated to fostering and maintaining strong relationships with our valued customers, vendors, and staff. We seek a detail-oriented and proactive Customer Service Representative to join our team. If you thrive in a fast-paced environment, excel in multitasking, possess excellent communication skills, and are proficient with computers, we want to hear from you. Schedule: 1st Shift Monday through Friday with rotating half day on Saturday Responsibilities: Provide exceptional customer service by phone, email, and fax, ensuring professional and pleasant interactions with customers, vendors, sales representatives, and staff members. Efficiently receive and process small and large orders for products. Accurately enter data into our computer system for customer orders, shipments, payment applications, and order tracking. Proactively follow up with customers to ensure their service expectations are met. Nurture relationships with our diverse customer base. Manage a database related to customer invoices, accounts receivable, and promotional activities. Effectively resolve customer issues and inquiries. Utilize in-depth product knowledge to handle more specialized calls. Qualifications: High School Diploma/GED or Equivalent Experience Inside sales experience 2+ years of Customer Service experience Proficiency in computer usage Previous management experience a plus CURTZE'S PREMIUM BENEFITS INCLUDE: Medical insurance, dental insurance, vision insurance, 401(k), 401(k) match, pet insurance, life insurance, short-term disability insurance, voluntary accident insurance, flexible spending account, employee discount, paid holidays, paid time off, and Christmas Club. ABOUT CURTZE FOOD SERVICE Curtze is a full-line foodservice distributor. In addition to canned goods, frozen foods, paper products, chemicals, equipment, supplies, dairy, and other staples, we offer temperature-controlled fresh produce distribution. Our commitment to quality and customer satisfaction has earned us a reputation as the "Food Service Distributor of Choice." Since 1878, we have been committed to this goal, and it has been a critical element of our continued growth. As a 6th generation family-owned company, we treat our customers and employees like family. We genuinely value each team member and know they play an essential role in our success. That is why we offer competitive compensation, solid benefits, and a great work environment. ARE YOU READY TO JOIN OUR TEAM? If you feel you are right for the Customer Service Representative position, apply now with our initial 3-minute, mobile-friendly application! Curtze Food Service is an equal opportunity employer dedicated to a policy of non-discrimination in employment on any basis, including race, color, age, sex, religion, national origin, protected veteran status, the presence of mental, physical, or sensory disability, sexual orientation, or any other basis prohibited by federal or state law. Location: Erie, PA, USA - 16511 Job Posted by ApplicantPro
    $27k-36k yearly est. 30d ago

Learn more about service associate jobs

How much does a service associate earn in Erie, PA?

The average service associate in Erie, PA earns between $26,000 and $86,000 annually. This compares to the national average service associate range of $23,000 to $63,000.

Average service associate salary in Erie, PA

$47,000

What are the biggest employers of Service Associates in Erie, PA?

The biggest employers of Service Associates in Erie, PA are:
  1. Highmark
  2. Power Wellness
  3. Lowe's Companies
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