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The differences between service cashiers and customer service associates can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service associate has an average salary of $31,709, which is higher than the $28,602 average annual salary of a service cashier.
The top three skills for a service cashier include customer service, cleanliness and credit card payments. The most important skills for a customer service associate are patients, sales floor, and plumbing.
| Service Cashier | Customer Service Associate | |
| Yearly salary | $28,602 | $31,709 |
| Hourly rate | $13.75 | $15.24 |
| Growth rate | -10% | -4% |
| Number of jobs | 98,972 | 380,943 |
| Job satisfaction | - | 5 |
| Most common degree | High School Diploma, 40% | Bachelor's Degree, 35% |
| Average age | 34 | 40 |
| Years of experience | - | 12 |
Service cashiers are employees who take charge of the cash registers in banks or any other institutions. Primarily, cashiers receive payments and issue receipts to customers. They keep track of the credit and cash transactions. Their job requires a strong work ethic, attention to detail, excellent communication skills, good customer service, and knowledge of cash register operation. It is also part of their job to attend to service department tasks and warranty claims.
Customer service associates are representatives of the company who are responsible for solving customer concerns. They provide exceptional service to clients to ensure that their problems are solved and that the relationship between the client and the company remains strong. Customer service associates are in-charge of processing transactions, maintaining a good working relationship between the client and the company, ensuring that the client remains loyal to the company, and working on the requests of the client. Through all of this, customer service associates must keep any information they may encounter confidential. They should also have time management skills, problem-solving skills, and customer service skills.
Service cashiers and customer service associates have different pay scales, as shown below.
| Service Cashier | Customer Service Associate | |
| Average salary | $28,602 | $31,709 |
| Salary range | Between $23,000 And $34,000 | Between $24,000 And $40,000 |
| Highest paying City | Kirkland, WA | Richmond, CA |
| Highest paying state | Washington | California |
| Best paying company | Classic Chevrolet | Fidelity Investments |
| Best paying industry | Retail | Finance |
There are a few differences between a service cashier and a customer service associate in terms of educational background:
| Service Cashier | Customer Service Associate | |
| Most common degree | High School Diploma, 40% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service cashiers' and customer service associates' demographics:
| Service Cashier | Customer Service Associate | |
| Average age | 34 | 40 |
| Gender ratio | Male, 18.3% Female, 81.7% | Male, 38.4% Female, 61.6% |
| Race ratio | Black or African American, 8.8% Unknown, 5.2% Hispanic or Latino, 26.2% Asian, 7.3% White, 51.5% American Indian and Alaska Native, 0.9% | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 5% | 7% |