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The differences between service center analysts and help desk specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service center analyst and a help desk specialist. Additionally, a help desk specialist has an average salary of $51,065, which is higher than the $46,686 average annual salary of a service center analyst.
The top three skills for a service center analyst include customer service, computer system and data entry. The most important skills for a help desk specialist are customer service, troubleshoot, and technical support.
| Service Center Analyst | Help Desk Specialist | |
| Yearly salary | $46,686 | $51,065 |
| Hourly rate | $22.45 | $24.55 |
| Growth rate | 10% | 10% |
| Number of jobs | 62,296 | 75,004 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The job of a service center analyst is to help users resolve computer software and hardware problems. You will perform a variety of tasks that typically include responding to inquiries from users, assessing and troubleshooting IT equipment issues, and working closely with other IT staff to assist with other tasks that are outside your expertise or knowledge. In addition, you will train and support service desk personnel, keep employee and customer information confidential, and maintain records of hardware and software issues.
The primary role of help desk specialists is to maintain relationships between the company and its customers. Their duties and responsibilities include responding to guests' queries, providing technical computer support, and maintaining computer systems' performance. Help desk specialists are also responsible for following up with customers to resolve issues and train computer users. There are several requirements to be qualified for this position, which include having relevant customer service experience, problem-solving and analytical skills, and the ability to prioritize vital tasks.
Service center analysts and help desk specialists have different pay scales, as shown below.
| Service Center Analyst | Help Desk Specialist | |
| Average salary | $46,686 | $51,065 |
| Salary range | Between $28,000 And $77,000 | Between $35,000 And $73,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | Hawaii | Alaska |
| Best paying company | McKinsey & Company Inc | Schulte Roth & Zabel |
| Best paying industry | Technology | Technology |
There are a few differences between a service center analyst and a help desk specialist in terms of educational background:
| Service Center Analyst | Help Desk Specialist | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 48% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between service center analysts' and help desk specialists' demographics:
| Service Center Analyst | Help Desk Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.2% Female, 37.8% | Male, 79.4% Female, 20.6% |
| Race ratio | Black or African American, 10.0% Unknown, 5.3% Hispanic or Latino, 17.2% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4% | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 11.6% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |