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The differences between service center analysts and information technology/support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service center analyst and an information technology/support technician. Additionally, a service center analyst has an average salary of $46,686, which is higher than the $45,591 average annual salary of an information technology/support technician.
The top three skills for a service center analyst include customer service, computer system and data entry. The most important skills for an information technology/support technician are customer service, troubleshoot, and computer system.
| Service Center Analyst | Information Technology/Support Technician | |
| Yearly salary | $46,686 | $45,591 |
| Hourly rate | $22.45 | $21.92 |
| Growth rate | 10% | 10% |
| Number of jobs | 62,296 | 161,748 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 51% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The job of a service center analyst is to help users resolve computer software and hardware problems. You will perform a variety of tasks that typically include responding to inquiries from users, assessing and troubleshooting IT equipment issues, and working closely with other IT staff to assist with other tasks that are outside your expertise or knowledge. In addition, you will train and support service desk personnel, keep employee and customer information confidential, and maintain records of hardware and software issues.
An information technology (IT) support technician is an individual who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.
Service center analysts and information technology/support technicians have different pay scales, as shown below.
| Service Center Analyst | Information Technology/Support Technician | |
| Average salary | $46,686 | $45,591 |
| Salary range | Between $28,000 And $77,000 | Between $31,000 And $66,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Hawaii | Pennsylvania |
| Best paying company | McKinsey & Company Inc | Microsoft |
| Best paying industry | Technology | Technology |
There are a few differences between a service center analyst and an information technology/support technician in terms of educational background:
| Service Center Analyst | Information Technology/Support Technician | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 51% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between service center analysts' and information technology/support technicians' demographics:
| Service Center Analyst | Information Technology/Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.2% Female, 37.8% | Male, 85.4% Female, 14.6% |
| Race ratio | Black or African American, 10.0% Unknown, 5.3% Hispanic or Latino, 17.2% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 13.2% White, 54.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |