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The differences between service center analysts and services desk technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service center analyst and a services desk technician. Additionally, a service center analyst has an average salary of $46,686, which is higher than the $42,123 average annual salary of a services desk technician.
The top three skills for a service center analyst include customer service, computer system and data entry. The most important skills for a services desk technician are service desk, customer service, and troubleshoot.
| Service Center Analyst | Services Desk Technician | |
| Yearly salary | $46,686 | $42,123 |
| Hourly rate | $22.45 | $20.25 |
| Growth rate | 10% | 10% |
| Number of jobs | 62,296 | 145,853 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The job of a service center analyst is to help users resolve computer software and hardware problems. You will perform a variety of tasks that typically include responding to inquiries from users, assessing and troubleshooting IT equipment issues, and working closely with other IT staff to assist with other tasks that are outside your expertise or knowledge. In addition, you will train and support service desk personnel, keep employee and customer information confidential, and maintain records of hardware and software issues.
Service Desk Technicians are technicians who specialize in providing support to clients. They are usually in fields related to information technology, and they provide technical support to the employees of the organization. They usually help clients in installing, updating, repairing, or maintaining technical components. They are technology-savvy and should be able to communicate well. Most of the time, Service Desk Technicians are contacted through phone calls and thus should be able to guide callers over the phone. They are also expected to be patient and to be customer service-oriented.
Service center analysts and services desk technicians have different pay scales, as shown below.
| Service Center Analyst | Services Desk Technician | |
| Average salary | $46,686 | $42,123 |
| Salary range | Between $28,000 And $77,000 | Between $31,000 And $55,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | Hawaii | New York |
| Best paying company | McKinsey & Company Inc | Forum Energy Technologies |
| Best paying industry | Technology | Government |
There are a few differences between a service center analyst and a services desk technician in terms of educational background:
| Service Center Analyst | Services Desk Technician | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 46% |
| Most common major | Business | Information Technology |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between service center analysts' and services desk technicians' demographics:
| Service Center Analyst | Services Desk Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.2% Female, 37.8% | Male, 79.0% Female, 21.0% |
| Race ratio | Black or African American, 10.0% Unknown, 5.3% Hispanic or Latino, 17.2% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |