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The differences between service consultants and center consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service consultant and a center consultant. Additionally, a service consultant has an average salary of $69,197, which is higher than the $60,050 average annual salary of a center consultant.
The top three skills for a service consultant include customer service, client facing and financial services. The most important skills for a center consultant are customer service, phone calls, and client facing.
| Service Consultant | Center Consultant | |
| Yearly salary | $69,197 | $60,050 |
| Hourly rate | $33.27 | $28.87 |
| Growth rate | -4% | -4% |
| Number of jobs | 140,274 | 38,701 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 53% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service consultant is responsible for interacting with customers and gaining feedback to improve the organization's services, ensuring the highest customer satisfaction. Service consultants work with the sales team to develop effective sales strategies and pitches to generate revenues and increase profitability. A service consultant identifies business opportunities and research on the current market trends to improve services and achieve sales targets. Sales consultants must have excellent customer service and communication skills and comprehensive knowledge of the marketing industry.
Center Consultants are responsible for answering incoming calls and tending to the customer's needs regarding a company's product or service. Their duties include handling phone calls, answering customer's emails, managing customer complaints, selling products or services, placing orders through software, and responding to product or service information request. Center Consultants also conduct service research, handle applications and orders as well as perform calls routing. They undertake call follow-ups with customers, maintain call logs, and carry out issues escalation to the supervisor.
Service consultants and center consultants have different pay scales, as shown below.
| Service Consultant | Center Consultant | |
| Average salary | $69,197 | $60,050 |
| Salary range | Between $41,000 And $115,000 | Between $31,000 And $115,000 |
| Highest paying City | Baltimore, MD | Washington, DC |
| Highest paying state | Wisconsin | California |
| Best paying company | Apple | Kronos Incorporated |
| Best paying industry | - | - |
There are a few differences between a service consultant and a center consultant in terms of educational background:
| Service Consultant | Center Consultant | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service consultants' and center consultants' demographics:
| Service Consultant | Center Consultant | |
| Average age | 40 | 40 |
| Gender ratio | Male, 57.7% Female, 42.3% | Male, 46.8% Female, 53.2% |
| Race ratio | Black or African American, 11.9% Unknown, 5.6% Hispanic or Latino, 19.0% Asian, 7.5% White, 55.3% American Indian and Alaska Native, 0.7% | Black or African American, 12.8% Unknown, 5.7% Hispanic or Latino, 20.1% Asian, 7.2% White, 53.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |