Service consultant vs customer service liaison

The differences between service consultants and customer service liaisons can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service consultant and a customer service liaison. Additionally, a service consultant has an average salary of $69,197, which is higher than the $36,143 average annual salary of a customer service liaison.

The top three skills for a service consultant include customer service, client facing and financial services. The most important skills for a customer service liaison are strong customer service, patients, and phone calls.

Service consultant vs customer service liaison overview

	Service Consultant	Customer Service Liaison
Yearly salary	$69,197	$36,143
Hourly rate	$33.27	$17.38
Growth rate	-4%	-4%
Number of jobs	140,274	206,705
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 54%
Average age	40	40
Years of experience	12	12

What does a service consultant do?

A service consultant is responsible for interacting with customers and gaining feedback to improve the organization's services, ensuring the highest customer satisfaction. Service consultants work with the sales team to develop effective sales strategies and pitches to generate revenues and increase profitability. A service consultant identifies business opportunities and research on the current market trends to improve services and achieve sales targets. Sales consultants must have excellent customer service and communication skills and comprehensive knowledge of the marketing industry.

What does a customer service liaison do?

Customer service liaisons are professionals who facilitate a working relationship between clients and an organization by providing excellent customer service. These liaisons must coordinate with the proper personnel to provide accurate answers for customers with concerns or questions. They must handle outgoing and incoming calls to provide positive client relations and ensure satisfaction. Customer service liaisons must also implement internal procedures and supervise technology updates to ensure all information records are organized for proper networking among employees and customers.

Service consultant vs customer service liaison salary

Service consultants and customer service liaisons have different pay scales, as shown below.

	Service Consultant	Customer Service Liaison
Average salary	$69,197	$36,143
Salary range	Between $41,000 And $115,000	Between $27,000 And $47,000
Highest paying City	Baltimore, MD	Washington, DC
Highest paying state	Wisconsin	California
Best paying company	Apple	Pwc
Best paying industry	-	Technology

Differences between service consultant and customer service liaison education

There are a few differences between a service consultant and a customer service liaison in terms of educational background:

	Service Consultant	Customer Service Liaison
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 54%
Most common major	Business	Business
Most common college	-	-

Service consultant vs customer service liaison demographics

Here are the differences between service consultants' and customer service liaisons' demographics:

	Service Consultant	Customer Service Liaison
Average age	40	40
Gender ratio	Male, 57.7% Female, 42.3%	Male, 35.5% Female, 64.5%
Race ratio	Black or African American, 11.9% Unknown, 5.6% Hispanic or Latino, 19.0% Asian, 7.5% White, 55.3% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between service consultant and customer service liaison duties and responsibilities

Service consultant example responsibilities.

Balance ATM and cash dispenser; maintain proper cash limits; and accomplish telemarketing sales through warm and cold calling.
Provide training and guidance for new CSR's and AE's.
Implement the Citrix CSR internship certification and fast track training program.
Operate a POS system for cash, check, and credit card transactions.
Interview executives, research CRM best practices, and create an inventory of CRM capabilities.
Align CRM best practices to the client's strategic objectives and identify metrics for success.

Customer service liaison example responsibilities.

Manage firm's business accounts, including billing, A/R, A/P, and tax issues
Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Develop policies and procedures to implement current HIPAA protocols to protect digital data.
Develop a list of private physicians, psychiatrists, and psychologists who accept Medicaid assistance.
Process and file proper Medicaid billing, adjustments, and claims for payment and primary collections.
Develop and continually update training curricula, including scripts and talking points, PowerPoint presentations, and handouts.

Service consultant vs customer service liaison skills

Common service consultant skills

Customer Service, 18%
Client Facing, 6%
Financial Services, 6%
Project Management, 6%
Excellent Interpersonal, 5%
Customer Satisfaction, 4%

Common customer service liaison skills

Strong Customer Service, 61%
Patients, 16%
Phone Calls, 2%
Data Entry, 2%
Excellent Interpersonal, 2%
Outbound Calls, 1%

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Office and Administrative Industry
Service Consultant
Service Consultant vs Customer Service Liaison

Updated January 8, 2025

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