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The differences between service consultants and service dispatchers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a service consultant, becoming a service dispatcher takes usually requires 1-2 years. Additionally, a service consultant has an average salary of $69,197, which is higher than the $33,663 average annual salary of a service dispatcher.
The top three skills for a service consultant include customer service, client facing and financial services. The most important skills for a service dispatcher are HVAC, data entry, and phone calls.
| Service Consultant | Service Dispatcher | |
| Yearly salary | $69,197 | $33,663 |
| Hourly rate | $33.27 | $16.18 |
| Growth rate | -4% | -4% |
| Number of jobs | 140,274 | 74,936 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | High School Diploma, 30% |
| Average age | 40 | 43 |
| Years of experience | 12 | 2 |
A service consultant is responsible for interacting with customers and gaining feedback to improve the organization's services, ensuring the highest customer satisfaction. Service consultants work with the sales team to develop effective sales strategies and pitches to generate revenues and increase profitability. A service consultant identifies business opportunities and research on the current market trends to improve services and achieve sales targets. Sales consultants must have excellent customer service and communication skills and comprehensive knowledge of the marketing industry.
Service dispatchers are professionals who are responsible for answering the calls of customers while creating dispatch tickets for each service call. These dispatchers must gather detailed address information from their customers and acquire a basic overview of their service issues. They must dispatch service crews to their scheduled appointments and emergency situations while using maps and GPS programs to plan routes for their destination. Service dispatchers must also use digital filing systems to add customer information and log into their files when scheduling service calls.
Service consultants and service dispatchers have different pay scales, as shown below.
| Service Consultant | Service Dispatcher | |
| Average salary | $69,197 | $33,663 |
| Salary range | Between $41,000 And $115,000 | Between $26,000 And $42,000 |
| Highest paying City | Baltimore, MD | Kent, WA |
| Highest paying state | Wisconsin | Washington |
| Best paying company | Apple | Basin Electric Power Cooperative |
| Best paying industry | - | Government |
There are a few differences between a service consultant and a service dispatcher in terms of educational background:
| Service Consultant | Service Dispatcher | |
| Most common degree | Bachelor's Degree, 60% | High School Diploma, 30% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service consultants' and service dispatchers' demographics:
| Service Consultant | Service Dispatcher | |
| Average age | 40 | 43 |
| Gender ratio | Male, 57.7% Female, 42.3% | Male, 33.6% Female, 66.4% |
| Race ratio | Black or African American, 11.9% Unknown, 5.6% Hispanic or Latino, 19.0% Asian, 7.5% White, 55.3% American Indian and Alaska Native, 0.7% | Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9% |
| LGBT Percentage | 7% | 7% |