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The differences between service consultants and service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service consultant and a service specialist. Additionally, a service consultant has an average salary of $69,197, which is higher than the $44,150 average annual salary of a service specialist.
The top three skills for a service consultant include customer service, client facing and financial services. The most important skills for a service specialist are patients, social work, and criminal justice.
| Service Consultant | Service Specialist | |
| Yearly salary | $69,197 | $44,150 |
| Hourly rate | $33.27 | $21.23 |
| Growth rate | -4% | -4% |
| Number of jobs | 140,274 | 207,020 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 53% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service consultant is responsible for interacting with customers and gaining feedback to improve the organization's services, ensuring the highest customer satisfaction. Service consultants work with the sales team to develop effective sales strategies and pitches to generate revenues and increase profitability. A service consultant identifies business opportunities and research on the current market trends to improve services and achieve sales targets. Sales consultants must have excellent customer service and communication skills and comprehensive knowledge of the marketing industry.
A service specialist is responsible for assisting customers with their inquiries and concerns about the services offered by the organization. Service specialists' duties include responding to customers' requests, updating customers of promotional offers and new services, escalating high-level concerns to the appropriate department, and keeping accurate records of clients' issues and resolutions. Service specialists are also in charge of preparing customer surveys to rate their satisfaction and identifying opportunities for service improvement. A service specialist must display excellent customer service and communication skills to address clients' concerns efficiently and accurately.
Service consultants and service specialists have different pay scales, as shown below.
| Service Consultant | Service Specialist | |
| Average salary | $69,197 | $44,150 |
| Salary range | Between $41,000 And $115,000 | Between $27,000 And $71,000 |
| Highest paying City | Baltimore, MD | Boston, MA |
| Highest paying state | Wisconsin | Massachusetts |
| Best paying company | Apple | Ropes & Gray |
| Best paying industry | - | Technology |
There are a few differences between a service consultant and a service specialist in terms of educational background:
| Service Consultant | Service Specialist | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service consultants' and service specialists' demographics:
| Service Consultant | Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 57.7% Female, 42.3% | Male, 40.1% Female, 59.9% |
| Race ratio | Black or African American, 11.9% Unknown, 5.6% Hispanic or Latino, 19.0% Asian, 7.5% White, 55.3% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |