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The differences between service consultants and service writers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service consultant and a service writer. Additionally, a service consultant has an average salary of $69,197, which is higher than the $39,016 average annual salary of a service writer.
The top three skills for a service consultant include customer service, client facing and financial services. The most important skills for a service writer are customer service, repair orders, and warranty claims.
| Service Consultant | Service Writer | |
| Yearly salary | $69,197 | $39,016 |
| Hourly rate | $33.27 | $18.76 |
| Growth rate | -4% | -4% |
| Number of jobs | 140,274 | 163,441 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | High School Diploma, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service consultant is responsible for interacting with customers and gaining feedback to improve the organization's services, ensuring the highest customer satisfaction. Service consultants work with the sales team to develop effective sales strategies and pitches to generate revenues and increase profitability. A service consultant identifies business opportunities and research on the current market trends to improve services and achieve sales targets. Sales consultants must have excellent customer service and communication skills and comprehensive knowledge of the marketing industry.
A service writer is an employee who acts as an informative middleman between a business owner and its customers in the automotive sector. To develop this relationship, service writers must provide successful management of product or service delivery to their customers. Service writers must correctly manage their scheduled appointments to avoid overwhelming their mechanics with incoming vehicular repairs while monitoring the service progress to avoid delivery delays. They must also know how to encode customer profile information into the computer system.
Service consultants and service writers have different pay scales, as shown below.
| Service Consultant | Service Writer | |
| Average salary | $69,197 | $39,016 |
| Salary range | Between $41,000 And $115,000 | Between $24,000 And $61,000 |
| Highest paying City | Baltimore, MD | College Park, MD |
| Highest paying state | Wisconsin | Maryland |
| Best paying company | Apple | American Institute of Physics |
| Best paying industry | - | Manufacturing |
There are a few differences between a service consultant and a service writer in terms of educational background:
| Service Consultant | Service Writer | |
| Most common degree | Bachelor's Degree, 60% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service consultants' and service writers' demographics:
| Service Consultant | Service Writer | |
| Average age | 40 | 40 |
| Gender ratio | Male, 57.7% Female, 42.3% | Male, 62.7% Female, 37.3% |
| Race ratio | Black or African American, 11.9% Unknown, 5.6% Hispanic or Latino, 19.0% Asian, 7.5% White, 55.3% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 18.4% Asian, 5.8% White, 59.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |