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The differences between service delivery coordinators and customer service leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service delivery coordinator and a customer service leader. Additionally, a service delivery coordinator has an average salary of $68,226, which is higher than the $33,791 average annual salary of a customer service leader.
The top three skills for a service delivery coordinator include service delivery, project management and customer satisfaction. The most important skills for a customer service leader are POS, sales floor, and store management.
| Service Delivery Coordinator | Customer Service Leader | |
| Yearly salary | $68,226 | $33,791 |
| Hourly rate | $32.80 | $16.25 |
| Growth rate | - | -4% |
| Number of jobs | 32,905 | 301,338 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 39% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Service delivery coordinators are professionals who are responsible for handling service orders from customers to ensure that the delivery of services is completed on time and within budget. These coordinators must manage the daily activities of the service delivery team and develop training programs to execute order requests accurately and within agreed-upon timelines. They must gather and enter customer service data into their database systems to initiate order activity and coordinate any changes. Service delivery coordinators must also participate in operational meetings to provide information and recommendations with other supervisors and coordinators.
A customer service leader is responsible for managing a group of customer service staff to provide the best customer service for the company's clients, ensuring immediate action and resolution for all their inquiries and concerns. Customer service leaders regularly offer coaching opportunities for the team, identify their challenges, and provide strategic procedures to improve their interaction with the customers. They also help senior management search for business opportunities that would drive more revenue for the company and achieve profitability goals.
Service delivery coordinators and customer service leaders have different pay scales, as shown below.
| Service Delivery Coordinator | Customer Service Leader | |
| Average salary | $68,226 | $33,791 |
| Salary range | Between $48,000 And $95,000 | Between $27,000 And $41,000 |
| Highest paying City | Washington, DC | Tacoma, WA |
| Highest paying state | Illinois | Washington |
| Best paying company | Baker Hughes | University of California, Berkeley |
| Best paying industry | Technology | Transportation |
There are a few differences between a service delivery coordinator and a customer service leader in terms of educational background:
| Service Delivery Coordinator | Customer Service Leader | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 39% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service delivery coordinators' and customer service leaders' demographics:
| Service Delivery Coordinator | Customer Service Leader | |
| Average age | 47 | 47 |
| Gender ratio | Male, 52.0% Female, 48.0% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 8.2% Unknown, 4.8% Hispanic or Latino, 18.9% Asian, 5.9% White, 61.5% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |