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The differences between service delivery coordinators and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service delivery coordinator and a customer service supervisor. Additionally, a service delivery coordinator has an average salary of $68,226, which is higher than the $38,792 average annual salary of a customer service supervisor.
The top three skills for a service delivery coordinator include service delivery, project management and customer satisfaction. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.
| Service Delivery Coordinator | Customer Service Supervisor | |
| Yearly salary | $68,226 | $38,792 |
| Hourly rate | $32.80 | $18.65 |
| Growth rate | - | -4% |
| Number of jobs | 32,905 | 233,004 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 44% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Service delivery coordinators are professionals who are responsible for handling service orders from customers to ensure that the delivery of services is completed on time and within budget. These coordinators must manage the daily activities of the service delivery team and develop training programs to execute order requests accurately and within agreed-upon timelines. They must gather and enter customer service data into their database systems to initiate order activity and coordinate any changes. Service delivery coordinators must also participate in operational meetings to provide information and recommendations with other supervisors and coordinators.
A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.
Service delivery coordinators and customer service supervisors have different pay scales, as shown below.
| Service Delivery Coordinator | Customer Service Supervisor | |
| Average salary | $68,226 | $38,792 |
| Salary range | Between $48,000 And $95,000 | Between $27,000 And $53,000 |
| Highest paying City | Washington, DC | New York, NY |
| Highest paying state | Illinois | Maryland |
| Best paying company | Baker Hughes | Schneider Electric Industrial Services |
| Best paying industry | Technology | Finance |
There are a few differences between a service delivery coordinator and a customer service supervisor in terms of educational background:
| Service Delivery Coordinator | Customer Service Supervisor | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service delivery coordinators' and customer service supervisors' demographics:
| Service Delivery Coordinator | Customer Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 52.0% Female, 48.0% | Male, 34.9% Female, 65.1% |
| Race ratio | Black or African American, 8.2% Unknown, 4.8% Hispanic or Latino, 18.9% Asian, 5.9% White, 61.5% American Indian and Alaska Native, 0.7% | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |