Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between service department managers and service leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service department manager and a service lead. Additionally, a service lead has an average salary of $83,844, which is higher than the $41,773 average annual salary of a service department manager.
The top three skills for a service department manager include food safety, food quality and direct reports. The most important skills for a service lead are food service, food safety, and exceptional client.
| Service Department Manager | Service Lead | |
| Yearly salary | $41,773 | $83,844 |
| Hourly rate | $20.08 | $40.31 |
| Growth rate | 6% | -4% |
| Number of jobs | 114,922 | 52,336 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 53% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A service department manager is responsible for leading the service department operations by assisting the staff in customer interaction, providing the highest customer service, and negotiating contracts and partnerships with clients. Service department managers coordinate with the sales and marketing team for brand promotions and advising the staff in selling new products to potential customers. They also handle and resolve high-level complaints, process replacements, and issue refunds as needed. A service department manager must have excellent communication and leadership skills, especially in encouraging and supporting the team members to meet the department's goals and objectives.
A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
Service department managers and service leads have different pay scales, as shown below.
| Service Department Manager | Service Lead | |
| Average salary | $41,773 | $83,844 |
| Salary range | Between $29,000 And $60,000 | Between $49,000 And $142,000 |
| Highest paying City | Vancouver, WA | New York, NY |
| Highest paying state | Massachusetts | New York |
| Best paying company | HNTB | Meta |
| Best paying industry | Government | - |
There are a few differences between a service department manager and a service lead in terms of educational background:
| Service Department Manager | Service Lead | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service department managers' and service leads' demographics:
| Service Department Manager | Service Lead | |
| Average age | 47 | 47 |
| Gender ratio | Male, 64.3% Female, 35.7% | Male, 48.1% Female, 51.9% |
| Race ratio | Black or African American, 9.5% Unknown, 4.8% Hispanic or Latino, 18.3% Asian, 5.7% White, 61.0% American Indian and Alaska Native, 0.7% | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.8% White, 60.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |