Service desk team lead vs service lead

The differences between service desk team leads and service leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service desk team lead and a service lead. Additionally, a service lead has an average salary of $83,844, which is higher than the $50,627 average annual salary of a service desk team lead.

The top three skills for a service desk team lead include technical support, ITIL and infrastructure. The most important skills for a service lead are food service, food safety, and exceptional client.

Service desk team lead vs service lead overview

	Service Desk Team Lead	Service Lead
Yearly salary	$50,627	$83,844
Hourly rate	$24.34	$40.31
Growth rate	10%	-4%
Number of jobs	74,305	52,336
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 53%
Average age	47	47
Years of experience	6	6

Service desk team lead vs service lead salary

Service desk team leads and service leads have different pay scales, as shown below.

	Service Desk Team Lead	Service Lead
Average salary	$50,627	$83,844
Salary range	Between $34,000 And $75,000	Between $49,000 And $142,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Meta
Best paying industry	-	-

Differences between service desk team lead and service lead education

There are a few differences between a service desk team lead and a service lead in terms of educational background:

	Service Desk Team Lead	Service Lead
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	Stanford University	California State University - Bakersfield

Service desk team lead vs service lead demographics

Here are the differences between service desk team leads' and service leads' demographics:

	Service Desk Team Lead	Service Lead
Average age	47	47
Gender ratio	Male, 68.2% Female, 31.8%	Male, 48.1% Female, 51.9%
Race ratio	Black or African American, 10.9% Unknown, 4.8% Hispanic or Latino, 16.9% Asian, 5.9% White, 60.8% American Indian and Alaska Native, 0.7%	Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.8% White, 60.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between service desk team lead and service lead duties and responsibilities

Service desk team lead example responsibilities.

Best-Inform administrator managing application from UNIX server.
Create base OS images for all new hardware.
Provide support for VPN connection issues and remote access.
Create metrics on all inbound and outbound calls using Cisco VOIP reporting tool.
Use Citrix application to clear log in sessions for company applications and administer remotely to users offsite.
Facilitate creation and implementation of continuous improvement ideas and processes base on industry best practices (ITIL).

Service lead example responsibilities.

Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Deliver world-class customer service to patients and physicians while resolving issues regarding delivery and administration of specialty medications.
Deploy Citrix technology from scratch.
Provide monthly RSA VPN user reports.
Assist PBX with answering guest calls and meeting their needs.
Ensure all PC's receive OS patches and up-to-date antivirus software.

Service desk team lead vs service lead skills

Common service desk team lead skills

Technical Support, 9%
ITIL, 8%
Infrastructure, 7%
Level Agreements, 5%
ITSM, 5%
Incident Management, 4%

Common service lead skills

Food Service, 14%
Food Safety, 9%
Exceptional Client, 6%
Client Service, 6%
Customer Complaints, 6%
Business Development, 4%