Service liaison representative vs associate customer service representative

Differences between service liaison representative and associate customer service representative duties and responsibilities

Service liaison representative example responsibilities.

• Manage routine closing procedures, correspond extensively with problematic patrons and provide assistance with ATM's.
• Assist incoming veterans with registering for services.
• Work with student veterans to assist in creating veteran-friendly environment on campus.
• Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
• Work with multiple teams including scientists, developers, and QA to resolve user issues and to provide subject matter expertise.
• Participate in QA candidate interviews.
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Associate customer service representative example responsibilities.

• Lead and train a group of 3+ CSRs at a time, are responsible for making change and maintaining the till.
• Assist as a cashier handling money, checks, and credit card transactions on company's POS system.
• Operate POS cash register, maintain thorough knowledge of store merchandise and responsible for cross selling JC Penney credit card.
• Audit CSRs final work for errors in the data entry portion so that billing information to providers & veterans are accurate.
• Mail updated information to patients and providers regarding benefit changes.
• Perform computer record searches; verify merchandise warranty and relay information to internal leadership.
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