Service liaison representative vs support representative

The differences between service liaison representatives and support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service liaison representative and a support representative. Additionally, a service liaison representative has an average salary of $36,515, which is higher than the $33,372 average annual salary of a support representative.

The top three skills for a service liaison representative include veterans, press releases and client accounts. The most important skills for a support representative are patients, customer service, and troubleshoot.

Service liaison representative vs support representative overview

	Service Liaison Representative	Support Representative
Yearly salary	$36,515	$33,372
Hourly rate	$17.56	$16.04
Growth rate	-4%	-4%
Number of jobs	117,485	246,710
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 52%
Average age	40	40
Years of experience	12	12

Service liaison representative vs support representative salary

Service liaison representatives and support representatives have different pay scales, as shown below.

	Service Liaison Representative	Support Representative
Average salary	$36,515	$33,372
Salary range	Between $27,000 And $48,000	Between $26,000 And $42,000
Highest paying City	-	Santa Barbara, CA
Highest paying state	-	Alaska
Best paying company	-	Accenture
Best paying industry	-	Technology

Differences between service liaison representative and support representative education

There are a few differences between a service liaison representative and a support representative in terms of educational background:

	Service Liaison Representative	Support Representative
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	-	-

Service liaison representative vs support representative demographics

Here are the differences between service liaison representatives' and support representatives' demographics:

	Service Liaison Representative	Support Representative
Average age	40	40
Gender ratio	Male, 43.1% Female, 56.9%	Male, 44.4% Female, 55.6%
Race ratio	Black or African American, 12.2% Unknown, 5.6% Hispanic or Latino, 18.3% Asian, 7.0% White, 56.3% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between service liaison representative and support representative duties and responsibilities

Service liaison representative example responsibilities.

Manage routine closing procedures, correspond extensively with problematic patrons and provide assistance with ATM's.
Assist incoming veterans with registering for services.
Work with student veterans to assist in creating veteran-friendly environment on campus.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Work with multiple teams including scientists, developers, and QA to resolve user issues and to provide subject matter expertise.
Participate in QA candidate interviews.

Support representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Follow approved patient care algorithms to ensure patients receive quality care post surgically, while abiding by HIPAA regulations.
Maintain personal patient information while following HIPAA regulations.
Document department procedures; some convert into PowerPoint presentations.
Follow all current Medicare, Medicaid regulations and requirements to ensure continual compliance.
Provide hospital patients with assistance in obtaining proper medical coverage to cover medical expenses.

Service liaison representative vs support representative skills

Common service liaison representative skills

Veterans, 32%
Press Releases, 19%
Client Accounts, 18%
Inbound Calls, 16%
Telephone Calls, 15%

Common support representative skills

Patients, 10%
Customer Service, 8%
Troubleshoot, 8%
Data Entry, 8%
Technical Support, 7%
Phone Calls, 6%

Service Liaison Representative vs. similar jobs

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Office and Administrative Industry
Service Liaison Representative
Service Liaison Representative vs Support Representative

Updated January 8, 2025

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