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The differences between service managers and branch managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a service manager, becoming a branch manager takes usually requires 6-8 years. Additionally, a service manager has an average salary of $74,009, which is higher than the $56,291 average annual salary of a branch manager.
The top three skills for a service manager include POS, performance reviews and cash handling. The most important skills for a branch manager are customer satisfaction, business development, and branch management.
| Service Manager | Branch Manager | |
| Yearly salary | $74,009 | $56,291 |
| Hourly rate | $35.58 | $27.06 |
| Growth rate | 6% | 17% |
| Number of jobs | 341,785 | 333,883 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 65% |
| Average age | 44 | 46 |
| Years of experience | 6 | 8 |
Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department. Service managers meet with stakeholders to set service delivery metrics and department goals. They then create strategies to reach these metrics and goals. They are responsible for cascading such goals and metrics to their employees and ensuring that the employees understand what they need to do. Service managers should have a deep understanding and appreciation of the company and its business so that they can create strategies that are in line with the company's identity. They should also be familiar with the customer profiles of the company. Service managers are also responsible for creating department reports and sharing these with stakeholders.
Branch managers oversee the company's field office. This position is usually present in industries such as banking and food service. Branch managers are responsible for all aspects of the branch operations, including, but not limited to, finances, marketing, quality control, and human resources. They ensure that the goals of the branch are met in the most efficient way possible. They balance the needs of both the organization and the employees in the department. Branch managers are also expected to have a hand in training the employees to be useful members of the organization.
Service managers and branch managers have different pay scales, as shown below.
| Service Manager | Branch Manager | |
| Average salary | $74,009 | $56,291 |
| Salary range | Between $47,000 And $116,000 | Between $39,000 And $80,000 |
| Highest paying City | San Francisco, CA | Oakland, CA |
| Highest paying state | New York | Alaska |
| Best paying company | Latham & Watkins | FNB |
| Best paying industry | Technology | Professional |
There are a few differences between a service manager and a branch manager in terms of educational background:
| Service Manager | Branch Manager | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between service managers' and branch managers' demographics:
| Service Manager | Branch Manager | |
| Average age | 44 | 46 |
| Gender ratio | Male, 71.1% Female, 28.9% | Male, 59.8% Female, 40.2% |
| Race ratio | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.7% American Indian and Alaska Native, 0.5% | Black or African American, 8.0% Unknown, 4.1% Hispanic or Latino, 15.4% Asian, 7.8% White, 64.3% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 10% | 11% |