Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between service managers and customer service-call center managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service manager and a customer service-call center manager. Additionally, a service manager has an average salary of $74,009, which is higher than the $33,476 average annual salary of a customer service-call center manager.
The top three skills for a service manager include POS, performance reviews and cash handling. The most important skills for a customer service-call center manager are inbound calls, data entry, and customer care.
| Service Manager | Customer Service-Call Center Manager | |
| Yearly salary | $74,009 | $33,476 |
| Hourly rate | $35.58 | $16.09 |
| Growth rate | 6% | 6% |
| Number of jobs | 341,785 | 189,413 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 52% | High School Diploma, 31% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department. Service managers meet with stakeholders to set service delivery metrics and department goals. They then create strategies to reach these metrics and goals. They are responsible for cascading such goals and metrics to their employees and ensuring that the employees understand what they need to do. Service managers should have a deep understanding and appreciation of the company and its business so that they can create strategies that are in line with the company's identity. They should also be familiar with the customer profiles of the company. Service managers are also responsible for creating department reports and sharing these with stakeholders.
A customer service/call center manager is responsible for monitoring the operations of a call center department, ensuring that the team members provide excellent customer service to the clients by responding quickly to their inquiries and concerns and providing immediate resolutions for complaints. Customer service/call center managers keep track of the staff's performance, analyzing metrics, and developing strategies to maximize productivity. They also assist the representatives in handling difficult calls and escalated complaints, authorizing refunds, and replacing products as needed. To perform these tasks, a customer service/call center manager must have excellent leadership and communication skills.
Service managers and customer service-call center managers have different pay scales, as shown below.
| Service Manager | Customer Service-Call Center Manager | |
| Average salary | $74,009 | $33,476 |
| Salary range | Between $47,000 And $116,000 | Between $27,000 And $40,000 |
| Highest paying City | San Francisco, CA | Wallingford, CT |
| Highest paying state | New York | Connecticut |
| Best paying company | Latham & Watkins | CENTER FOR SIGHT |
| Best paying industry | Technology | Telecommunication |
There are a few differences between a service manager and a customer service-call center manager in terms of educational background:
| Service Manager | Customer Service-Call Center Manager | |
| Most common degree | Bachelor's Degree, 52% | High School Diploma, 31% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between service managers' and customer service-call center managers' demographics:
| Service Manager | Customer Service-Call Center Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 71.1% Female, 28.9% | Male, 29.3% Female, 70.7% |
| Race ratio | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.7% American Indian and Alaska Native, 0.5% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |