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The differences between service managers and customer service representative managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a service manager, becoming a customer service representative manager takes usually requires 6-12 months. Additionally, a service manager has an average salary of $74,009, which is higher than the $32,048 average annual salary of a customer service representative manager.
The top three skills for a service manager include POS, performance reviews and cash handling. The most important skills for a customer service representative manager are PET, payroll, and customer satisfaction.
| Service Manager | Customer Service Representative Manager | |
| Yearly salary | $74,009 | $32,048 |
| Hourly rate | $35.58 | $15.41 |
| Growth rate | 6% | -4% |
| Number of jobs | 341,785 | 147,039 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 37% |
| Average age | 44 | 40 |
| Years of experience | 6 | 12 |
Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department. Service managers meet with stakeholders to set service delivery metrics and department goals. They then create strategies to reach these metrics and goals. They are responsible for cascading such goals and metrics to their employees and ensuring that the employees understand what they need to do. Service managers should have a deep understanding and appreciation of the company and its business so that they can create strategies that are in line with the company's identity. They should also be familiar with the customer profiles of the company. Service managers are also responsible for creating department reports and sharing these with stakeholders.
A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.
Service managers and customer service representative managers have different pay scales, as shown below.
| Service Manager | Customer Service Representative Manager | |
| Average salary | $74,009 | $32,048 |
| Salary range | Between $47,000 And $116,000 | Between $25,000 And $41,000 |
| Highest paying City | San Francisco, CA | San Jose, CA |
| Highest paying state | New York | California |
| Best paying company | Latham & Watkins | First Book |
| Best paying industry | Technology | Finance |
There are a few differences between a service manager and a customer service representative manager in terms of educational background:
| Service Manager | Customer Service Representative Manager | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | - |
Here are the differences between service managers' and customer service representative managers' demographics:
| Service Manager | Customer Service Representative Manager | |
| Average age | 44 | 40 |
| Gender ratio | Male, 71.1% Female, 28.9% | Male, 34.8% Female, 65.2% |
| Race ratio | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.7% American Indian and Alaska Native, 0.5% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 7% |