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The differences between service managers and general service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service manager and a general service manager. Additionally, a general service manager has an average salary of $85,187, which is higher than the $74,009 average annual salary of a service manager.
The top three skills for a service manager include POS, performance reviews and cash handling. The most important skills for a general service manager are customer service, customer satisfaction, and business plan.
| Service Manager | General Service Manager | |
| Yearly salary | $74,009 | $85,187 |
| Hourly rate | $35.58 | $40.96 |
| Growth rate | 6% | 6% |
| Number of jobs | 341,785 | 435,376 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 58% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department. Service managers meet with stakeholders to set service delivery metrics and department goals. They then create strategies to reach these metrics and goals. They are responsible for cascading such goals and metrics to their employees and ensuring that the employees understand what they need to do. Service managers should have a deep understanding and appreciation of the company and its business so that they can create strategies that are in line with the company's identity. They should also be familiar with the customer profiles of the company. Service managers are also responsible for creating department reports and sharing these with stakeholders.
General service managers are professionals who manage the administrative activities of a company to ensure that a proper environment for its operations is achieved. These managers are required to supervise the maintenance activities and upgrades of equipment and systems so that they can minimize disruptions of business activities. Under the direction of the finance manager, general service managers must coordinate with service providers on matters related to finance and tax. They must also manage teams to ensure that they comply with local and occupational health laws.
Service managers and general service managers have different pay scales, as shown below.
| Service Manager | General Service Manager | |
| Average salary | $74,009 | $85,187 |
| Salary range | Between $47,000 And $116,000 | Between $52,000 And $137,000 |
| Highest paying City | San Francisco, CA | Mountain View, CA |
| Highest paying state | New York | California |
| Best paying company | Latham & Watkins | Stanford University |
| Best paying industry | Technology | Finance |
There are a few differences between a service manager and a general service manager in terms of educational background:
| Service Manager | General Service Manager | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between service managers' and general service managers' demographics:
| Service Manager | General Service Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 71.1% Female, 28.9% | Male, 78.3% Female, 21.7% |
| Race ratio | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.7% American Indian and Alaska Native, 0.5% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |