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The differences between service supervisors and service leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service supervisor and a service lead. Additionally, a service lead has an average salary of $83,844, which is higher than the $52,539 average annual salary of a service supervisor.
The top three skills for a service supervisor include patients, cleanliness and safety procedures. The most important skills for a service lead are food service, food safety, and exceptional client.
| Service Supervisor | Service Lead | |
| Yearly salary | $52,539 | $83,844 |
| Hourly rate | $25.26 | $40.31 |
| Growth rate | 6% | -4% |
| Number of jobs | 77,954 | 52,336 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 53% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer service supervisor's role is to oversee a team of customer service workers, ensuring their efficiency when it comes to engaging and assisting clients, all in the joint effort to boost sales and improve the client base. Aside from leading and supervising colleagues, a customer service supervisor must prepare progress reports about the team's workflow, set goals, devise strategies, verify all return refund operations, and coordinate with other managers and supervisors outside the unit. Furthermore, they must also handle calls and other forms of correspondence, building rapport while lending a helping hand.
A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
Service supervisors and service leads have different pay scales, as shown below.
| Service Supervisor | Service Lead | |
| Average salary | $52,539 | $83,844 |
| Salary range | Between $34,000 And $80,000 | Between $49,000 And $142,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | Apple | Meta |
| Best paying industry | - | - |
There are a few differences between a service supervisor and a service lead in terms of educational background:
| Service Supervisor | Service Lead | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service supervisors' and service leads' demographics:
| Service Supervisor | Service Lead | |
| Average age | 47 | 47 |
| Gender ratio | Male, 54.1% Female, 45.9% | Male, 48.1% Female, 51.9% |
| Race ratio | Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6% | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.8% White, 60.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |