Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between service support supervisors and center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service support supervisor and a center supervisor. Additionally, a service support supervisor has an average salary of $56,433, which is higher than the $39,359 average annual salary of a center supervisor.
The top three skills for a service support supervisor include customer service, support services and patients. The most important skills for a center supervisor are develop recommendations, OSHA, and professional work.
| Service Support Supervisor | Center Supervisor | |
| Yearly salary | $56,433 | $39,359 |
| Hourly rate | $27.13 | $18.92 |
| Growth rate | - | 6% |
| Number of jobs | 125,261 | 99,942 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 58% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Service support supervisors are professionals who are responsible for managing staff members that ensure the operational efficiency of customer service of an organization. These supervisors must lead the client service operations to make sure that staff members deliver quality customer service to customers that are vital to sustaining and increasing accounts. They must implement policies and procedures that will manage a team of customer service representatives. Service support supervisors must also verify and complete attendance records that will be forwarded to the payroll office.
A call center supervisor is also called a contact center supervisor. Generally, supervisors take charge of handling call centers. They plan and enforce the strategies of the call center to ensure corporate goal compliance. Their duties involve setting performance and deadline goals and making sure that employees have a better understanding of their delegated tasks and duties. To become a good supervisor, one must develop skills in communication, mentorship, time management, adaptability, and decision-making.
Service support supervisors and center supervisors have different pay scales, as shown below.
| Service Support Supervisor | Center Supervisor | |
| Average salary | $56,433 | $39,359 |
| Salary range | Between $37,000 And $85,000 | Between $27,000 And $56,000 |
| Highest paying City | Lowell, MA | New York, NY |
| Highest paying state | Massachusetts | New York |
| Best paying company | Expedia Group | Gannett Fleming |
| Best paying industry | Government | Telecommunication |
There are a few differences between a service support supervisor and a center supervisor in terms of educational background:
| Service Support Supervisor | Center Supervisor | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service support supervisors' and center supervisors' demographics:
| Service Support Supervisor | Center Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 45.4% Female, 54.6% | Male, 54.1% Female, 45.9% |
| Race ratio | Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 60.7% American Indian and Alaska Native, 0.6% | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.5% White, 60.5% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |