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The differences between service support supervisors and client service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service support supervisor and a client service supervisor. Additionally, a service support supervisor has an average salary of $56,433, which is higher than the $48,789 average annual salary of a client service supervisor.
The top three skills for a service support supervisor include customer service, support services and patients. The most important skills for a client service supervisor are background checks, customer satisfaction, and cash handling.
| Service Support Supervisor | Client Service Supervisor | |
| Yearly salary | $56,433 | $48,789 |
| Hourly rate | $27.13 | $23.46 |
| Growth rate | - | 10% |
| Number of jobs | 125,261 | 75,154 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 63% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Service support supervisors are professionals who are responsible for managing staff members that ensure the operational efficiency of customer service of an organization. These supervisors must lead the client service operations to make sure that staff members deliver quality customer service to customers that are vital to sustaining and increasing accounts. They must implement policies and procedures that will manage a team of customer service representatives. Service support supervisors must also verify and complete attendance records that will be forwarded to the payroll office.
A client service supervisor oversees and spearheads the efforts put into providing an efficient service to clients. They are primarily in charge of managing a company's client service team, monitoring their progress to ensure a smooth workflow and client satisfaction. Their responsibilities include setting goals and objectives, overseeing budgets and schedules, developing strategies to optimize operations, and assisting staff in complicated situations. Above all, a client service supervisor must address issues and concerns, resolving them promptly and efficiently while adhering to the company's policies and regulations.
Service support supervisors and client service supervisors have different pay scales, as shown below.
| Service Support Supervisor | Client Service Supervisor | |
| Average salary | $56,433 | $48,789 |
| Salary range | Between $37,000 And $85,000 | Between $34,000 And $68,000 |
| Highest paying City | Lowell, MA | Toms River, NJ |
| Highest paying state | Massachusetts | New Jersey |
| Best paying company | Expedia Group | Essence Global |
| Best paying industry | Government | Media |
There are a few differences between a service support supervisor and a client service supervisor in terms of educational background:
| Service Support Supervisor | Client Service Supervisor | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 63% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service support supervisors' and client service supervisors' demographics:
| Service Support Supervisor | Client Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 45.4% Female, 54.6% | Male, 32.7% Female, 67.3% |
| Race ratio | Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 60.7% American Indian and Alaska Native, 0.6% | Black or African American, 9.7% Unknown, 4.8% Hispanic or Latino, 18.9% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |